Inbound Sales Representative Associate - Voice

Job Description

Skill required: Omnichannel - Customer Communications

Designation: Inbound Sales Representative Associate - Voice

Qualifications: Any Graduation

Years of Experience: 1 to 3yrs

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, customer support hotline via text, over chat, or face to face with the aim of delivering a high level of services and fostering loyalty.

What are we looking for?

• Ability to establish strong client relationship
• Ability to perform under pressure
• Ability to work well in a team
• Collaboration and interpersonal skills
• Commitment to quality

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

Qualification

Any Graduation

Additional Information

Equal Employment Opportunity Statement

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