Inbound Sales Representative Associate - Voice

5 Hours ago • 1-3 Years

Job Summary

Job Description

This role is within the Customer Support vertical, focusing on managing and resolving customer queries, handling escalations, and addressing complaints to provide optimal resolutions within service level agreements (SLAs). The ideal candidate will be proficient in email and chat processes, demonstrating strong typing skills. The position involves various customer communication channels, including phone, text, chat, and face-to-face interactions, all aimed at delivering high-level service and fostering customer loyalty.
Must have:
  • Omnichannel Customer Communications
  • Manage and resolve customer queries
  • Handle escalations and complaints
  • Close faults and complaints within SLAs
  • Proficiency in email and chat processes
  • Good typing skills
  • Ability to establish strong client relationships
  • Ability to perform under pressure
  • Ability to work well in a team
  • Collaboration and interpersonal skills
  • Commitment to quality
  • Solve routine problems
  • Work in rotational shifts

Job Details

Skill required: Omnichannel - Customer Communications

Designation: Inbound Sales Representative Associate - Voice

Qualifications:Any Graduation

Years of Experience:1 to 3yrs

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, customer support hotline via text, over chat, or face to face with the aim of delivering a high level of services and fostering loyalty.

What are we looking for? •Ability to establish strong client relationship•Ability to perform under pressure•Ability to work well in a team•Collaboration and interpersonal skills•Commitment to quality

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines• Your expected interactions are within your own team and direct supervisor• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments• The decisions that you make would impact your own work• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work• Please note that this role may require you to work in rotational shifts

Qualification

Any Graduation

Locations

Bengaluru

Additional Information

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Important Notice

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.

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About The Company

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and . Accenture helps organizations deliver on their promises to stakeholders and provide exceptional value. They help to improve the way that the world works and lives.

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