Inbound Sales Representative Associate - Voice

5 Hours ago • 1-3 Years

Job Summary

Job Description

This role is within the Customer Support vertical, focusing on managing and resolving customer queries, handling escalations, and addressing complaints to provide optimal resolutions. Responsibilities include ensuring faults and complaints are closed within service level agreements (SLAs). The ideal candidate should be proficient in email and chat processes and possess good typing skills.
Must have:
  • Manage and resolve customer queries
  • Handle escalations and complaints
  • Provide best resolutions to customers
  • Close faults and complaints within SLAs
  • Proficiency in email and chat processes
  • Good typing skills
  • Ability to build strong client relationships
  • Perform effectively under pressure
  • Work collaboratively in a team
  • Demonstrate strong interpersonal skills
  • Commitment to quality standards
  • Solve routine problems using guidelines
  • Work in rotational shifts

Job Details

Skill required: Omnichannel - Customer Communications

Designation: Inbound Sales Representative Associate - Voice

Qualifications: Any Graduation

Years of Experience: 1 to 3yrs

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here. Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, customer support hotline via text, over chat, or face to face with the aim of delivering a high level of services and fostering loyalty.

What are we looking for?

  • Ability to establish strong client relationship
  • Ability to perform under pressure
  • Ability to work well in a team
  • Collaboration and interpersonal skills
  • Commitment to quality

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your own team and direct supervisor. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions that you make would impact your own work. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts.

Qualification

Any Graduation

Additional Information

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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Important Notice

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About The Company

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and . Accenture helps organizations deliver on their promises to stakeholders and provide exceptional value. They help to improve the way that the world works and lives.

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