Incident Response Coordinator

ABOUT TREND MICRO

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com

POSITION OVERVIEW

The Incident Response Coordinator with Egypt serves as the central point of contact between Trend Micro’s IR team, internal stakeholders, and customers, ensuring smooth execution and successful outcomes of incident response engagements through effective coordination and communication.

PRIMARY RESPONSIBILITIES

• Relationship Management: Establish and maintain strong relationships with key stakeholders including customers, sales, partners, and technical teams.
• Incident Management: Supporting the management of cyber incidents through the incident response lifecycle act as a liaison between Trend Micro IR Analysts and other stakeholders
• Coordinate Engagement Scoping: Develop a deep understanding of customers’ goals and outcomes to address their operational and security requirements and draft an engagement scope of work
• Resource Alignment: Coordinate and allocate appropriate resources and subject matter experts based on case requirements.
• Case Tracking: Monitor IR case progress and ensure timely task completion by IR analysts; draft summaries of ongoing operations and be able to provide oral updates/presentations for various levels of leadership.
• Information Gathering: Collect incident details, symptoms, remediation options, and associated risks to support stakeholder communication.
• Transition Management: Oversee the handoff of customers to standard support operations upon completion of IR engagement and delivery of the final report.
• Post-Incident Review: Lead post-incident review meetings and determine the necessity of post-mortems collaborating with Business Unit teams to design and implement long-term security solutions that enhance customer protection and support business growth
• Opportunities Support and Tracking: Support and track IR services relevant opportunities and documenting IR engagements and activities and present it

REQUIRED EXPERIENCE

• Bachelor's degree in digital Forensics, Cybersecurity, Computer Engineering, Computer Science, Telecommunications/Electronics Engineering, Information Technology, or equivalent relevant professional certifications.
• Minimum 5 years of experience in IT or Cybersecurity-related roles.
• Fluent in Arabic and English (written and spoken).
• At least 3 years of experience in a customer interfacing role presenting technical information to both technical and non-technical audiences.
• Familiarity with DFIR processes and ability to absorb technical cybersecurity information.
• Basic knowledge in one or more cybersecurity domains.
• Based in or willing to relocate to Cairo, Egypt.

PREFERRED EXPERIENCE

• Experience in a similar role within a cybersecurity vendor or DFIR provider.
• Hands-on experience in DFIR-related roles.
• Experience in presales or business development, preferably in cybersecurity services.
• Experience in IT project management, especially security-related projects.
• Exposure to escalation management, customer success, technical account management, or people management.
• Experience creating/drafting cybersecurity service content and/or contracts.
• Certifications such as GCIL, CISSP, CISM, PMP, PRINCE2, GCIH
• Familiarity with Trend Micro products
• Fluency in French or Turkish.

Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.

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