Index Client Services Senior Analyst

Nasdaq is seeking a Senior Index Client Services Analyst to join its Global Index Group in London. This role involves supporting global market participants and institutional partners who utilize Nasdaq indexes and products. The analyst will act as a technical liaison, resolve client issues, define business requirements, and contribute to improving the client experience. The position requires a strong understanding of financial markets and products, excellent communication, and at least two years of relevant experience.

Must Have

• Support clients who utilize Nasdaq indexes and corresponding products
• Support institutional partners who disseminate Nasdaq indexes through their platforms
• Act as technical liaisons between clients and internal teams to resolve issues, ensuring that our clients' expectations and KPIs are met
• Work with clients and partners to define business and system requirements, implementing processes to streamline interactions whenever possible
• Identify the escalation point for unresolved production support issues and participate in analysis and resolution on behalf of the business
• Analyze, communicate, and raise client concerns or requirements as they relate to Nasdaq product offerings to leadership
• Work with the global Index Client Services team on various ongoing initiatives to improve the client experience

Good to Have

• Experience working in the market data industry
• Knowledge and understanding of equity indices and financial data
• High proficiency with Microsoft Office (Excel, Word, PowerPoint) and Salesforce or related tool
• Proficiency with Sharepoint, Confluence, Jira, or related tools
• Experience working in a client facing role

Perks & Benefits

• Competitive, well-rounded rewards package
• Competitive salary package including both bonus and equity
• Incredible health benefits
• Pension matching
• Paid vacation (28 days)
• Additional paid flex days (6 days)
• Parental leave

The role

When you work at Nasdaq, you’re working for open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunities, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We view technology as a means to help people work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

In Nasdaq's Global Index Group, we have been crafting innovative, best-in-class, transparent indexes since 1971. Today, our index offering spans multiple geographies and asset classes and includes diverse families such as the Dividend and Income (includes Dividend Achievers™), Dorsey Wright, Fixed Income, AlphaDEX®, Global Equity, Green Economy, Nordic and Commodity indexes. We continuously offer new opportunities for financial product sponsors across a wide spectrum of investable products and for asset managers to measure risk and performance.

What You’ll Do

Nasdaq calculates thousands of indexes that are utilized across numerous investment vehicles globally, including our flagship Nasdaq-100, thematic exposures, quantitative strategies, ESG, and nascent markets.

Our Index Client Services team supports market participants around the world and is the first point of contact for our valued clients. We are dedicated to delivering exceptional service and strive to continually develop and improve the client experience, setting our products and services apart in the market.

We are looking for Senior Index Client Services Analyst to join our growing team and support some of the largest financial institutions globally. You can expect a collaborative, fast-paced, and constantly evolving work environment where you are recognized for your results and ability to drive things forward proactively and persistently. Every day will bring many opportunities to learn and grow.

As a Senior Index Client Services Analyst, you will:

• Support clients who utilize Nasdaq indexes and corresponding products
• Support institutional partners who disseminate Nasdaq indexes through their platforms
• Act as technical liaisons between clients and internal teams to resolve issues, ensuring that our clients' expectations and KPIs are met
• Work with clients and partners to define business and system requirements, implementing processes to streamline interactions whenever possible
• Identify the escalation point for unresolved production support issues and participate in analysis and resolution on behalf of the business
• Analyze, communicate, and raise client concerns or requirements as they relate to Nasdaq product offerings to leadership
• Work with the global Index Client Services team on various ongoing initiatives to improve the client experience

What You’ll Bring

• Intellectual curiosity, and an interest in financial markets and investments
• Bachelor’s degree, preferably in Business, Economics, Finance, or related field
• An understanding of financial products, Indexes and ETFs
• At least 2 years of experience working in the financial services industry
• Excellent written and verbal communication skills
• Strong analytical, problem-solving and prioritization skills
• Strong customer service and client facing skills
• Great organizational and project management skills

Nice To Have

• Experience working in the market data industry
• Knowledge and understanding of equity indices and financial data
• High proficiency with Microsoft Office (Excel, Word, PowerPoint) and Salesforce or related tool
• Proficiency with Sharepoint, Confluence, Jira, or related tools
• Experience working in a client facing role

This position will be located in London and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

We offer a competitive, well-rounded rewards package that supports you and your family — inside and outside of work.

Be part of a forward-thinking company that values innovation and creativity. You can expect a collaborative, fast-paced and constantly evolving work environment where you are recognized for your results and ability to drive things forward proactively & persistently. Every day brings many opportunities to learn & grow and rewards with a global impact we create. In return, you will receive a competitive salary package including both bonus and equity, incredible health benefits, pension matching, paid vacation (28 days) with additional paid flex days (6 days), parental leave, and more.

Does This Sound Like You?

Please submit your application in English no later than January 6th, and we will reach out after that. We are looking forward to see your application!

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.