Inside Sales Manager
Job Summary
Job Description
Progress is seeking an Inside Account Manager to convert self-serve users and inbound leads into paid customers, supporting a product-led growth motion. This role involves acting as a human touchpoint to accelerate the user journey from trial to purchase, focusing on expansion and friction removal rather than traditional "hunting." Key responsibilities include responding to demo requests, scoring leads, conducting discovery calls, routing enterprise opportunities, monitoring user activation, performing product demos, assisting users with advanced features, removing conversion barriers, identifying upgrade opportunities, managing sales cycles, negotiating pricing, and maintaining accurate CRM forecasts. The role also involves gathering market intelligence and providing feedback to product and marketing teams. A consultative selling approach, CRM proficiency, and understanding of SaaS metrics are required.
Must have:
- Respond to inbound demo requests within 5 minutes
- Score and prioritize leads
- Conduct discovery calls
- Monitor user activation metrics
- Conduct product demos
- Identify upgrade opportunities
- Manage sales cycle
- Negotiate pricing
- Maintain CRM forecasts
- Gather competitive intelligence
- Provide feedback to Product team
- Share insights with Marketing
- Strong product knowledge
- Data interpretation skills
- Consultative selling approach
- CRM proficiency
- Understanding of SaaS metrics
- Excellent written/verbal communication
Perks:
- Competitive remuneration package
- Employee Stock Purchase Plan Enrolment
- 30 days of earned leave
- An extra day off for your birthday
- Various other leaves like marriage leave, casual leave, maternity leave, and paternity leave
- Premium Group Medical Insurance for employees and five dependents
- Personal accident insurance coverage
- Life insurance coverage
- Professional development reimbursement
- Interest subsidy on loans
4 skills required
Job Details
We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Inside Account Manager and help us do what we do best: propelling business forward.
As an Account Manager, you’ll convert self-serve users and inbound leads into paid customers while supporting the product-led growth motion. You're the human touchpoint that accelerates the natural user journey from trial to purchase, focusing on expansion and removing friction rather than traditional "hunting."
Primary Responsibilities:
Lead Qualification & Routing:
- Respond to inbound demo requests and "talk to sales" form fills within 5 minutes
- Score and prioritize leads based on product usage data, company size, and buying signals
- Conduct discovery calls to understand use cases and identify expansion opportunities
- Route enterprise-level opportunities to Account Executives appropriately
Product-Led Sales Motion:
- Monitor user activation metrics and reach out to high-intent trial users
- Conduct product demos that build on what prospects have already discovered
- Help users understand advanced features and use cases they haven't explored
- Remove technical or process barriers preventing conversion to paid plans
Customer Expansion:
- Identify upgrade opportunities for existing customers showing usage growth
- Facilitate plan changes, seat additions, and feature upgrades
- Collaborate with Customer Success to prevent churn during expansion conversations
- Upsell complementary products or higher-tier plans based on usage patterns
Revenue Generation:
- Own monthly/quarterly revenue targets for inbound and expansion pipeline
- Manage sales cycle from initial contact through contract signature
- Negotiate pricing within established parameters and discount approval processes
- Maintain accurate forecasting in CRM with stage progression and close probability
Market Intelligence:
- Gather competitive intelligence from prospect conversations
- Provide feedback to Product team on common user pain points and feature requests
- Share insights on pricing objections and market positioning with Marketing
- Document common use cases and success stories for future sales enablement
Required Skills:
- Strong product knowledge and ability to give compelling demos
- Data interpretation skills to understand user behavior and usage patterns
- Consultative selling approach rather than aggressive closing tactics
- CRM proficiency (Salesforce, HubSpot) and sales engagement tools
- Understanding of SaaS metrics, pricing models, and buying processes
- Excellent written/verbal communication for both technical and business audiences
Success Metrics:
- Monthly Recurring Revenue (MRR) added from new customers and expansions
- Lead response time and conversion rates from trial to paid
- Average deal size and sales cycle length
- Pipeline coverage ratio and forecast accuracy
- Product adoption rates for customers you've converted
If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with, and also to enjoy:
If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with, and also to enjoy:
Compensation
- Competitive remuneration package
- Employee Stock Purchase Plan Enrolment
Vacation, Family, and Health
- 30 days of earned leave
- An extra day off for your birthday
- Various other leaves like marriage leave, casual leave, maternity leave, and paternity leave
- Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, and life insurance coverage
- Professional development reimbursement
- Interest subsidy on loans - either vehicle or personal loans.
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
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About The Company
Progress (Nasdaq: PRGS) empowers organizations to achieve transformational success in the face of disruptive change. Our software enables our customers to develop, deploy and manage responsible AI-powered applications and experiences with agility and ease. Customers get a trusted provider in
Progress, with the products, expertise and vision they need to succeed. Over 4 million developers and technologists at hundreds of thousands of enterprises depend on Progress. Learn more at www.progress.com.
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