Inside Sales Manager

As the Manager of Inside Sales, you will build and lead a high-performing Inside Sales team responsible for generating qualified pipeline through both inbound lead qualification and structured outbound outreach based on our Ideal Customer Profile (ICP). You will play a key role in scaling our top-of-funnel motion in APAC and the Middle East, optimizing the handoff to sales reps, and contributing to predictable revenue growth.

This is a full-time permanent position, based in Shenton Way, Singapore (hybrid working, working from home 3 days per week). #LI-Hybrid

ABOUT THE ROLE

• Lead, coach, and grow the Inside Sales team to consistently achieve and exceed qualified pipeline targets and KPIs.
• Work with the global COE and localize best practise inbound qualification workflows and outbound prospecting strategies aligned to ICP and campaign objectives.
• Collaborate closely with Marketing to optimize inbound lead flow, MQL handling, and campaign alignment.
• Partner with Sales to ensure a smooth and effective lead handoff process, with clear qualification criteria and feedback loops.
• Own and continuously refine outreach cadences, messaging, objection handling, and tool usage.
• Monitor team performance and pipeline contribution using key metrics (e.g., SALs, SQLs, conversion rates, response rates).
• Manage the team’s day-to-day operations, including performance tracking, CRM hygiene, and pipeline forecasting.
• Provide coaching and training to Inside Sales reps to strengthen discovery, product knowledge, and consultative selling skills.
• Report regularly to senior leadership on team performance, pipeline trends, and areas for improvement.

ABOUT YOU

• Proven experience managing or scaling an Inside Sales or Sales Development team in a B2B SaaS environment in APAC and ideally Middle East.
• Deep understanding of inbound lead qualification, outbound pipeline generation, and the B2B buying journey.
• Skilled in using CRM and sales engagement tools (e.g., Clari, Salesforce, LeadIQ, Clay, Outreach, 6Sense, etc.).
• Demonstrated ability to coach junior sales talent and build high-performing teams.
• Strong analytical mindset with the ability to track, interpret, and act on performance data.
• Excellent communication, collaboration, and stakeholder management skills.

WHAT WE OFFER

• Competitive compensation package
• Medical insurance for you and your family
• Learning and development programs
• Flexible working hours & Work-from-Anywhere options
• Paid leave and volunteer leave
• Wellness programs