Institutional Account Manager

1 Month ago • 1 Years + • Account Management

Job Summary

Job Description

We are seeking a service-oriented Institutional Account Manager to join our Institutional Service team in Amsterdam. The ideal candidate will have an interest in financial products and a passion for building strong relationships with Tier 1 institutional clients. You will be responsible for delivering exceptional service to a portfolio of asset managers and financial clients, acting as the primary point of contact for day-to-day operational queries and complex issues. Responsibilities include addressing and resolving partner queries, investigating complex requests, identifying client needs, advocating for clients within the organization, and managing small projects to improve services. Fluency in Dutch and English is required, with French being an advantage.
Must have:
  • At least one year of experience in account management, middle office, or client-facing operational roles in finance.
  • Exceptional communication skills.
  • Proficiency in Dutch and English.
  • Ability to excel in a dynamic environment and prioritize tasks.
  • Highly organized with meticulous attention to detail.
  • Enthusiastic and proactive approach.
  • Strong sense of ownership and initiative.
Good to have:
  • French language proficiency.
  • A relevant bachelor's or master's degree.
Perks:
  • Invested in your development.
  • Robust career from day one.
  • Work with 2,500+ ambitious colleagues across 15 countries.
  • Meet colleagues from diverse cultures.
  • Value diversity and inclusion.
  • Open feedback culture.
  • Supportive team environments.
  • Dynamic learning journey.
  • Immense career opportunities.

Job Details

Amsterdam, Netherlands

Are you our new service-oriented Institutional Account Manager? Do you have an interest in financial products and building strong relationships with Tier 1 institutional clients? We invite you to join our Institutional Service team in Amsterdam.

We are seeking an energetic colleague fluent in Dutch, and English (French is an advantage), who can support our largest partners in the Mid Europe Region.

We take pride in achieving high satisfaction and aim to enhance overall partner relationships. The Institutional Service desk acts as the primary point of contact for all day-to-day operational queries and complex issues for our institutional partners. You will be responsible for delivering exceptional service to a portfolio of asset managers and financial clients.

 

Your responsibilities will include, but are not limited to:

  • Acting as the primary point of contact for day-to-day operational queries and escalations for your portfolio of institutional partners.
  • Actively contributing to the development of our partners through educational initiatives.
  • Addressing and resolving partners’ queries and escalations efficiently.
  • Investigating complex partner requests in collaboration with specialists and relevant stakeholders.
  • Identifying customer needs and advocating for the partner's voice within our organization.
  • Managing small projects aimed at improving or developing services based on partners’ needs.

 

Key competencies:

  • At least one year of experience in account management, middle office, or client-facing operational roles within the financial industry.
  • A relevant bachelor's or master's degree is preferred; equivalent professional experience will also be considered.
  • Exceptional communication skills.
  • Proficiency in Dutch and English. French is an advantage.
  • Ability to excel in a dynamic environment with a strong focus on task prioritization.
  • Highly organized with a meticulous attention to detail.
  • Enthusiastic and proactive approach.
  • Strong sense of ownership and initiative

We get curious people invested in the world
 

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.
 

You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success. 
 
We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.  

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!  


How to apply :

Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!

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About The Company

We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.

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