Interaction Specialists

3 Weeks ago • 1-2 Years

Job Summary

Job Description

Entrata is seeking detail-oriented and self-disciplined Interaction Specialists to join their team. This role involves handling email and chat communication with tenants, providing high-quality customer care, maintaining accurate records, and ensuring timely responses. Responsibilities include responding promptly to tenant inquiries, handling various concerns such as payment inquiries and maintenance requests, collaborating with internal teams, and ensuring high customer satisfaction through clear and empathetic communication. The ideal candidate will be self-motivated and capable of working independently.

Must have:

1-2 years of customer support experience
Strong English reading and writing skills
Ability to accurately document all tenant communications
Self-motivated and capable of independent work
Willingness to work in shifts, including weekends and holidays
Proficiency in customer support platforms and email systems

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Job Details

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.

We are seeking a detail-oriented and self-disciplined Interaction Specialists to join our team. In this role, you will handle email and chat communication with tenants. You will play a critical role in delivering a high standard of customer care while maintaining accurate records and ensuring timely responses. If you are passionate about delivering excellent customer service and thrive in a detail-oriented, independent work environment, we encourage you to apply and join our dynamic team.

Responsibilities will include

Write well-designed, testable, efficient code
Respond promptly and professionally to tenant inquiries via email and chat.
Handle a variety of tenant concerns, including payment inquiries, maintenance requests, and general information.
Follow established guidelines and protocols to resolve tenant issues effectively.
Collaborate with internal teams as needed to address complex issues.
Ensure a high level of customer satisfaction through clear, empathetic, and thorough communication.
Manage time effectively while handling multiple inquiries during shifts.

Minimum Qualifications

Experience: Minimum of 1-2 years in customer support, customer care, or a similar role, preferably in the real estate or rental market.
Language Skills: Strong English reading and writing skills with excellent grammar and clarity.
Attention to Detail: Ability to accurately document and follow up on all tenant communications.
Independence & Discipline: Self-motivated and capable of working independently with minimal supervision.
Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays as needed.
Technology Skills: Proficiency in using customer support platforms, email systems, and chat tools.

Preferred Qualifications

If you are passionate about delivering excellent customer service and thrive in a detail-oriented, independent work environment, we encourage you to apply and join our dynamic team.

Members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?