Internship - Customer Experience

About This Role

Ensuring a smooth customer experience journey from any point of contact all the way to when customer end their contracts with CAE Kuala Lumpur.

Responsibilities will include, but are not limited to:

• You will be contributing to internal and external communications, this may include web content, social media, emails, printed advertisements, customer packs and more.
• You will learn to support daily front desk and office administration task whenever required by welcoming visitors, assisting with check-in processes, answering, and referring inquiries and attending to all incoming and outgoing official calls, emails, documents inclusive of courier services handling.
• You will be supporting the housekeeping of Pilot and Employee lounge on daily basis.
• Arrangements and handling of customers prior and during active moving around throughout operation hours.
• You will be partnering with the Customer Experience Manager to support organizational engagement with customers.
• Contribute to the department’s continuous improvement and wellness initiatives.
• You will learn Pilot and Employee Lounge management including inventory management, schedule timely snacks and beverages purchases.
• Escalating to Management in terms of feedbacks and/or complaints received on Pilot Lounge and following up on the matters escalated and communicating with customer(s) once resolution is achieved.
• You will learn to execute front office duties to provide customers with requested information regarding their training delivery (schedules, changes, etc.) and logistics (hotel, transport, visa etc.).
• Any other duties and responsibilities that may be assigned to by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Customer Experience team in CAE KL.

Qualifications:

• Candidate must possess or currently pursuing Diploma or Degree in any related field.
• This internship period will be a minimum of 4 months.
• Willingness to learn, responsible and have good work ethics.
• Customer focused and attention to detail is required.
• Strong communication skills in English (verbal and written) to communicate with stakeholders from diverse backgrounds.
• Ability to analyze and synthesize data from both quantitative and qualitative resources.
• Ability to work independently in a dynamic environment Systemic thinker with ability to understand the holistic picture and complex considerations.
• Good team player with positive attitude and strong sense of integrity and responsibility.

Internship Allowance will be provided

Position Type

Student (Fixed Term)