Build a future of trust together

Thales is a global high-tech leader specializing in three sectors: Defense & Security, Aerospace & Space, and Cyber & Digital. It develops products and solutions that contribute to a safer, more environmentally friendly, and more inclusive world. The Group invests nearly 4 billion euros annually in Research & Development, particularly in key innovation areas such as AI, cybersecurity, quantum, cloud technologies, and 6G. Thales has nearly 81,000 employees in 68 countries.

Our commitments, your benefits

• Our technological expertise
• Our focus on employee work-life balance
• An inclusive and benevolent environment
• Recognized societal and environmental commitment (Thales Solidarity, CAC 40 ESG index, etc.)

Your daily life

The Brest site hosts our digital services activities as well as Thales' expertise in development, integration, and maintenance for maritime patrol and surveillance systems, electronic warfare, sonar systems, and airborne anti-submarine warfare, as well as our digital services activities.

You will join the Engineering Environments team of the Information Systems Directorate, which deploys and maintains tools and processes for systems, software, and hardware engineering. You will contribute to the continuous improvement of the support chain and the management of processes in conjunction with the manager.

In this context, your missions are as follows:

• Observe the processing of support requests and the sequence of interventions to identify friction points.
• Identify areas for improvement to simplify flows, reduce delays, and limit recurring incidents.
• Draft an operational action plan and formalize procedures and operating modes.
• Implement a problem management process to track and resolve recurring incidents.
• Update and monitor key performance indicators, alert, and propose corrective actions.

Your profile

Is your priority to improve the quality of support?

Do you want to develop your IT skills?

You are in a bachelor's, master's, or equivalent program in the field of quality, project management with an interest in technical subjects and you have the following skills:

• Interest in IT service management and user support;
• Proficiency in Excel for analysis and reporting (VBA ideally);
• Ability to analyze and structure information (KPIs, procedures);
• Ease in leading meetings and conducting feedback sessions;
• Knowledge of JIRA/ITIL or ticketing tools appreciated.

Rigor, autonomy, team spirit, and analytical skills are strengths you are recognized for?

Then this position is for you!

A word from the team

You don't have all the skills or experience for all the missions described? The whole team will help you acquire them.

All our internships are formalized by an agreement and subject to remuneration, the amount of which is determined according to your level of study.

Thales, a Handi-Engaged company, recognizes all talents. Diversity is our best asset. Apply and join us!