IT Capacity Management/ITSM

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are looking for a proficient IT Capacity Management/ITSM to join our team. The ideal candidate will be responsible for assisting with multiple applications onboarding and have a specific set of deliverables around Performance and Capacity Includes Risk and Regulatory Management, Information Security Generalist Skills, Information Security Management.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $110k - $115k/year & benefits (see below).

The Role

Responsibilities:

• Candidate will be required to review technical application documentation in an effort to identify potential capacity impacts alongside Markets Production Support owners.
• Candidate will work with Production Support owners to collectively assist in providing forecasts and models for performance and capacity of impacted components.
• Once performance testing is underway, the candidate will review saturation test results and artifacts (e.g., AppDynamics, DynaTrace, Splunk, SAR/vmstat, application logs and Performance Center results) to measure and interpret capacity thresholds/limits.

Requirements:

• Minimum experienced greater than 3-5 years of IT Capacity Management.
• Demonstrate knowledge of capacity planning methodologies.
• Demonstrate knowledge of mathematical/statistical and quantitative analytics.
• Demonstrate knowledge of ITIL capacity management best practices COBIT framework.
• The candidate will be expected to foster a culture of support and knowledge sharing.
• Infrastructure architecture.
• ITSM.
• AppDynamics/DynaTrace.
• Splunk.
• Operating System Performance Measurement Tools (SAR/PerfMon).
• True Sight Capacity Optimizer.
• Agile Framework – Jira.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.