IT Hardware Support Engineer
Job Summary
Job Description
Life.Church is seeking a Hardware Support Engineer to design, configure, install, and support computer hardware solutions for staff and weekend experiences. The role involves providing hardware support, configuring and deploying hardware for new hires and staff changes, ensuring hardware reliability by resolving tickets in a timely manner, managing the user lifecycle replacement program, and providing onsite, in-person support through the IT helpdesk. This position also requires communicating and delegating tasks to IT volunteers, providing weekend IT technical support, communicating with vendors and contractors, and traveling to install IT hardware at Life.Church locations.
Must have:
- Provide hardware support.
- Configure and deploy hardware.
- Resolve tickets timely.
- Manage user lifecycle replacement.
- Provide onsite IT helpdesk support.
- Communicate with vendors.
- Travel and install IT hardware.
Good to have:
- Excellent communication skills.
- Systematic and organized approach.
- Ability to explain complex processes simply.
- Self-motivated and problem-solver.
- Team collaboration and independent work.
- Proficiency in power tools for installation.
Perks:
- Paid parental leave
- Generous paid leave (vacation, sick)
- Comprehensive Medical, Dental, and Vision insurance
- Life insurance
- Short-Term and Long-Term disability coverage
- Wellness and mental health benefits
- Generous 401(k) retirement plan
- Annual development dollars
- Casual dress and work environment
4 skills required
Job Details
Life.Church wants to make a lasting difference in your life, in our community, and in the world. Our mission is to lead people to become fully devoted followers of Christ. That's how we’re able to make a difference, and it's the driving force behind everything we do.
The Hardware Support Engineer is primarily responsible for designing, configuring, installing, and supporting the computer hardware solutions for Life.Church staff members and the weekend experience.
The Technology Solutions Team equips the Life.Church staff with the resources and technology that allow the team to know people, tell their stories, and invite others to use their gifts to build the church. We work to empower ministry through the use of technology.
What You'll Do
- Provide hardware support.
- Configure and deploy hardware for new hire, staff changes, and other organizational projects and needs.
- Ensure hardware reliability by resolving tickets timely while maintaining communication on progress throughout.
- Manage the user lifecycle replacement program.
- Provide onsite, in-person support through the IT helpdesk.
- Communicate and delegate tasks to IT volunteers and review work as needed.
- Provide weekend IT technical support as needed.
- Communicate with vendors and contractors as needed.
- Travel and installation IT hardware at Life.Church locations.
Skills Needed to Succeed
- Excellent verbal, written, and interpersonal communication skills in order to maintain relationships and partnerships.
- Maintain a systematic and organized approach to completing assignments accurately, thoroughly, and timely.
- Clearly explain complicated and detailed processes in a concise and simple way.
- Ability to self-motivate, take initiative, make independent decisions, and problem-solve.
- Ability to collaborate in a team environment and work independently.
- Proficiency in use of power tools for complex installation of IT hardware.
- High School Diploma or GED.
- 1-3 years of related work experience.
Benefits We Offer
・ Paid parental leave, including maternity, paternity, and adoption leave.
・ Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.
・ Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.
・ Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.
・ Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
・ Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.
・ Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there—the more years on staff, the greater the investment!
・ $160 annually in development dollars for team members to invest in their professional growth.
・ Casual dress and work environment.
Our Beliefs, Culture, and Commitment to Diversity
At Life.Church, every staff member, and intern is a minister and is expected to engage in the church's ministry fully. We consider ministry readiness and an individual’s capacity to represent Life.Church’s beliefs as a minister during the selection process for all staff and intern positions. An essential function within every position held by a staff member or intern at Life.Church is to uphold and represent the beliefs of Life.Church. Learn more about what we believe at Life.Church.
While we unite around our mission, we know unity doesn’t mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential to reaching the world for Christ. To learn more about how we strengthen our team through diversity, visit our careers page.
All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.
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