Volunteer Manager

The Volunteer Manager at Life.Church Online is responsible for overseeing systems, projects, and processes to effectively serve people globally. This role blends strategic project management with direct oversight of volunteer onboarding and system engagement, enhancing operational efficiency and supporting ministry growth. The manager will organize, prioritize, and execute initiatives to achieve outcomes aligned with Life.Church’s mission to reach people for Christ, supporting the team's direction and initiatives.

Must Have

• Plan, manage, and execute team projects by defining scope, setting timelines, tracking progress, and ensuring successful delivery
• Partner with key stakeholders to assess new initiatives aligned with Life.Church Online’s strategic goals
• Develop project plans, milestone tracking, and resource allocation documentation
• Monitor project health, provide updates to leadership, and recommend course corrections
• Continuously evaluate and improve project workflows, tools, and processes to increase team efficiency and effectiveness
• Support cross-functional collaboration with Central, Campus, and Product Integration teams to align systems and operations
• Manage the volunteer onboarding and background check processes for Life.Church Online
• Partner with Operations, Risk, and Data teams to ensure compliance and data integrity within the volunteer management system (Rock/RMS)
• Maintain accurate and up-to-date volunteer records, dashboards, and key metrics
• Evaluate and improve process documentation and resources
• Develop strategies to improve volunteer retention, engagement, and recruitment
• Partner with Communications and Marketing teams to execute recruitment and engagement campaigns
• Support volunteer leaders with tools, communication, and system training
• Partner with LCO leadership to execute vision, strategy, and priorities
• Build strong relationships across Central and Campus teams to ensure alignment and support
• Provide day-to-day operational support for LCO teams and ministries
• Lead or assist in the rollout of new systems and initiatives that improve team collaboration and ministry reach
• Proven ability to plan, organize, and manage multiple projects simultaneously
• Strong communication and relationship-building skills across teams
• Ability to take initiative, make independent decisions, and solve problems creatively
• Highly organized, detail-oriented, and comfortable in a fast-paced environment
• Flexible, adaptable, and proactive in implementing new processes
• Strong analytical and data-driven mindset
• Experience using project management tools (e.g., Asana, Monday.com, Trello) to plan, track, and manage workflows
• Commitment to Life.Church values, culture, and mission
• High School Diploma or GED
• 3-5 years of related experience

Good to Have

• Bachelor’s degree in ministry or related field preferred

Perks & Benefits

• Paid parental leave, including maternity, paternity, and adoption leave
• Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons
• Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health
• Life insurance policy provided for all staff members at 2x annual salary at no cost
• Additional life insurance coverage is available to purchase
• Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members
• Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health
• Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year
• $160 annually in development dollars for team members to invest in their professional growth
• Casual dress and work environment

What You'll Do

• Plan, manage, and execute team projects by defining scope, setting timelines, tracking progress, and ensuring successful delivery.
• Partner with key stakeholders to assess new initiatives aligned with Life.Church Online’s strategic goals.
• Develop project plans, milestone tracking, and resource allocation documentation.
• Monitor project health, provide updates to leadership, and recommend course corrections.
• Continuously evaluate and improve project workflows, tools, and processes to increase team efficiency and effectiveness.
• Support cross-functional collaboration with Central, Campus, and Product Integration teams to align systems and operations.
• Manage the volunteer onboarding and background check processes for Life.Church Online.
• Partner with Operations, Risk, and Data teams to ensure compliance and data integrity within the volunteer management system (Rock/RMS).
• Maintain accurate and up-to-date volunteer records, dashboards, and key metrics.
• Evaluate and improve process documentation and resources.
• Develop strategies to improve volunteer retention, engagement, and recruitment.
• Partner with Communications and Marketing teams to execute recruitment and engagement campaigns.
• Support volunteer leaders with tools, communication, and system training.
• Partner with LCO leadership to execute vision, strategy, and priorities.
• Build strong relationships across Central and Campus teams to ensure alignment and support.
• Provide day-to-day operational support for LCO teams and ministries.
• Lead or assist in the rollout of new systems and initiatives that improve team collaboration and ministry reach.

Skills Needed to Succeed

• Proven ability to plan, organize, and manage multiple projects simultaneously.
• Strong communication and relationship-building skills across teams.
• Ability to take initiative, make independent decisions, and solve problems creatively.
• Highly organized, detail-oriented, and comfortable in a fast-paced environment.
• Flexible, adaptable, and proactive in implementing new processes.Strong analytical and data-driven mindset.
• Experience using project management tools (e.g., Asana, Monday.com, Trello) to plan, track, and manage workflows.
• Commitment to Life.Church values, culture, and mission.
• High School Diploma or GED.
• Bachelor’s degree in ministry or related field preferred.
• 3-5 years of related experience.

Benefits We Offer

・ Paid parental leave, including maternity, paternity, and adoption leave.

・ Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.

・ Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.

・ Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.

・ Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.

・ Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.

・ Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there—the more years on staff, the greater the investment!

・ $160 annually in development dollars for team members to invest in their professional growth.

・ Casual dress and work environment.

・ And much more!

Our Beliefs, Culture, and Commitment to Diversity

At Life.Church, every staff member, and intern is a minister and is expected to engage in the church's ministry fully. We consider ministry readiness and an individual’s capacity to represent Life.Church’s beliefs as a minister during the selection process for all staff and intern positions. An essential function within every position held by a staff member or intern at Life.Church is to uphold and represent the beliefs of Life.Church. Learn more about what we believe at Life.Church.

While we unite around our mission, we know unity doesn’t mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential to reaching the world for Christ. To learn more about how we strengthen our team through diversity, visit our careers page.

All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.