Job Description
As the sole IT leader at Fantasy, you will strategically and hands-on manage all technology operations, ensuring reliability, security, and operational excellence for full-time and freelance staff. This role involves acting as the primary IT point of contact, leading SOC2 and ISO27001 compliance, managing outsourced IT partners, overseeing onboarding/offboarding, administering core business applications, and managing cloud infrastructure access. You will also handle hardware/software inventory, domain management, IT policy development, security training, and vendor contract negotiation.
Good To Have:
- Experience in a small agency or creative environment.
- Ability to work independently, prioritize multiple tasks, and communicate clearly.
- Calm under pressure, pragmatic, and solutions-oriented.
- Experience managing external vendors or service providers.
- Prior experience supporting creative or digital production teams.
Must Have:
- Act as the primary IT point of contact for all staff.
- Lead SOC2 and ISO27001 compliance initiatives.
- Manage the relationship with outsourced IT partner.
- Serve as the liaison for all client security and data privacy inquiries.
- Oversee onboarding and offboarding for employees and freelancers.
- Administer and maintain core business applications (Google Workspace, Box, Miro, Figma, Slack, Zoom, Loom, Adobe, Office 365).
- Provision and manage user access across cloud infrastructure environments (GCP, AWS, Azure).
- Purchase, track, and maintain company hardware and software inventory.
- Manage domain registration, hosting, and key digital infrastructure.
- Develop, implement, and uphold IT and security policies; deliver staff security awareness training.
- Continuously assess technology needs, proactively recommend improvements.
- Negotiate and oversee IT vendor contracts.
- 5+ years of experience in IT support, systems administration, or technology management.
- Strong organizational, research, and problem-solving skills; exceptional attention to detail.
- Demonstrated experience with SOC2 compliance.
- Proficiency with Mac environments, SaaS tools, and cloud services.
- Experience as an admin for Google Workspace.
Your Role.
As the agency’s sole IT leader, you’ll serve as the strategic and hands-on owner of all technology operations. Reporting to the Director of Operations, you’ll independently manage our IT environment, driving reliability, security, and operational excellence for full-time and freelance staff.You’ll support diverse creative teams across industries—automotive, luxury, travel—and across platforms ranging from operating systems and web ecosystems to voice and AI experiences.
Key Responsibilities
- Act as the primary IT point of contact for all staff, ensuring prompt, solutions-driven support and an exceptional service experience.
- Lead SOC2 and ISO27001 compliance initiatives with external partners—own documentation, implement controls, support audits, and ensure consistent adherence to security and privacy best practices.
- Manage the relationship with our outsourced IT partner, defining clear roles, responsibilities, and accountability to maintain a secure, well-supported environment.
- Serve as the liaison for all client security and data privacy inquiries, including completion of security questionnaires and technical reviews.
- Oversee onboarding and offboarding for employees and freelancers, including system access and equipment management, in collaboration with external IT support.
- Administer and maintain core business applications (Google Workspace, Box, Miro, Figma, Slack, Zoom, Loom, Adobe, Office 365), overseeing user access, licensing, and troubleshooting.
- Provision and manage user access across cloud infrastructure environments, including GCP, AWS, and Azure, ensuring appropriate permissions and secure usage.
- Purchase, track, and maintain company hardware and software inventory; regularly audit usage and optimize for performance and cost.
- Manage domain registration, hosting, and key digital infrastructure, coordinating with developers as needed.
- Develop, implement, and uphold IT and security policies; deliver staff security awareness training.
- Continuously assess technology needs, proactively recommend improvements, and introduce tools or systems to enhance productivity and resilience.
- Negotiate and oversee IT vendor contracts, ensuring service quality and cost-efficiency that align with agency goals.
Experience and Skills
- 5+ years of experience in IT support, systems administration, or technology management, preferably in a small agency or creative environment.
- Strong organizational, research, and problem-solving skills; exceptional attention to detail and follow-through.
- Demonstrated experience with SOC2 compliance, including documentation, process improvement, and audit support.
- Proficiency with Mac environments, SaaS tools, and cloud services.
- Experience as an admin for Google Workspace and other common agency tools.
- Ability to work independently, prioritize multiple tasks, and communicate clearly with both technical and non-technical staff.
- Calm under pressure, pragmatic, and solutions-oriented.
- Experience managing external vendors or service providers.
- Prior experience supporting creative or digital production teams.
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