IT Operations Engineer

The Information Technology Operations (IT Operations) team provides critical operational support for all Fictiv technology systems. This team covers new IT network setup for LAN/WAN/VPC/VPN, desktop hardware configuration and roll-out, desktop software management, access control, security training, and help desk support. IT Operations collaborates closely with the Cloud Infrastructure Operations team to ensure secure access to Fictiv systems for all Fictiv employees.

As an IT Operations Engineer, you will report to the IT Operations Lead role. You will utilize your deep knowledge of IAM, Network Administration, Security Event Management, and SaaS Management to provide critical day-to-day support for Fictiv employees and partners. Success in this role will be measured by implementing strategic initiatives through deliverables on key milestones and providing solutions to complex, cross-functional projects, including systems design, implementation, maintenance, new facility site expansion, employee life-cycle management, and company-wide security best practices.

Areas of Responsibility

Integrate and maintain current SaaS platforms into OKTA (including Amazon Web Services, Salesforce, Greenhouse, and more).

Develop automation workflows to compile alerting, monitoring, reporting processes to identify security threats.

Assist in managing new and current SaaS platforms (including Google Workplace, Zoom, Slack, Kandji MDM, and more).

Create and deploy certificates and access controls for company-wide VPN solutions.

On-site deployment and maintenance of Networking Services (WAN, LAN, and site to VPC) utilizing Cisco Meraki and FortiGate equipment.

Site location deployments of Security and Facility Access Controls using Avigilon and video monitoring equipment.

Contribute to the development of IT Operations run-books and knowledge base.

Enforce security policies and procedures to ensure SOC 2 compliance.

Design, deploy, and manage SIEM solutions for threat analysis and detection

Hardware inventory maintenance and tracking, including assignment, provisioning, and surplus tracking.

Act as technical expert to assist IT leadership in providing recommendations to improve our security posture

Preferred / Minimum Qualifications

Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School.

Technical certifications (CompTIA Network+ / Security + / Cloud+, Cisco Certified Network Administrator, Okta Certified Professional/Administrator) will be given preference.

4+ years in IT Operations and/or DevSecOps.

A solid understanding of SOC 2 compliance.

Experience in ISO 27001 or NIST 800 is a plus.

3+ years of experience configuring and administering medium/large-scale Okta SSO environments, including RBAC measures.

Experience in administering Google Workspace, Atlassian, Slack, Zoom, Office 365, and other SaaS tools for a company of 400+ employees

Physical Demands

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear; use hands to keyboard, fingers, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.
• Ability to move heavy boxes/equipment from time to time; must be able to lift up to 50 pounds.