IT Operations Specialist

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite.

Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations.

With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first, and we've built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly.

Our IT Operations Team is core to the growth of our organisation. This team works on a wide range of challenges, including providing support to over 350 employees in a professional manner - teams are distributed across North America, EMEA and Asia.

As an IT Operations Specialist, you’ll play a key role in helping onboard and support our growing international teams and systems. You’ll work closely with a number of teams, including, but not limited to HR, Engineering and Sales. As we scale you will play a key role in building new processes and continuously finding new ways to improve our infrastructure, security and systems.

What you’ll do

• Resolve tickets for all internal requests related to software, hardware, networking and equipment issues
• Troubleshooting on various tools, including Google Workspace, Slack, Zoom, Okta, Atlassian, Kandji, Intune and others
• Lead lifecycle onboarding and offboarding for employees including accounts, hardware logistics and training
• Plan, maintain and manage inventory logistics for all equipment, including shipping to local and international employees within APAC region
• Ability to define and automate company processes to help scale the company proactively

About you:

• Proven experience managing IT infrastructure and services for a growing organisation
• Strong experience with Mac OS and Windows
• Proficient with modern cloud applications, interface
• Ability to operate with a “security first” mindset
• Experience of working with a modern ticketing system
• Multi-tasking and time-management skills, with the ability to prioritise tasks
• Natural problem solver who enjoys working in a fast paced environment

Compensation:

The salary range for this role is $107,000 - $112,000 + bonus, equity, and benefits. The actual pay may vary based on factors such as location, experience, and skills.

US Benefits:

• Flexible PTO: Because life is better when you actually live it!
• Instabreak Fridays: Enjoy 6 company-wide Friday breaks scheduled throughout the year, giving you long weekends to relax and recharge!
• Comprehensive Coverage: Top-notch medical, dental, and vision insurance.
• 401(k) with Matching: We’ve got your back for a secure future.
• Parental Leave & Fertility Benefits: Supporting you in growing your family, your way.
• Therapy Sessions Covered: Mental health matters— 10 free sessions through Samata Health.
• Wellness Stipend: For gym memberships, fitness tech, or whatever keeps you thriving.
• Lunch on Us: Enjoy a lunch credit when you're in the office.

Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.