Job Description
This IT Service Management Intern position at Razer involves supporting the IT Applications team in administering and configuring the enterprise service management platform, monitoring tickets, assisting with workflow configuration, and documenting processes. The intern will gain hands-on exposure to ServiceNow's ITSM module, develop skills in platform administration, understand ITIL concepts, and collaborate with cross-functional IT teams to support enterprise applications.
Good To Have:
- Exposure to ServiceNow’s ITSM module.
- Skills in workflow configuration and ticket lifecycle management.
- Understanding of ITIL concepts.
- Experience in creating and maintaining technical documentation.
- Ability to collaborate with cross-functional IT teams.
Must Have:
- Support IT Applications team in administering enterprise service management platform.
- Monitor incident, request, and change tickets.
- Configure forms, fields, and simple workflows.
- Test enhancements, bug fixes, and new workflows.
- Document process flows, user guides, and knowledge base articles.
- Maintain data integrity.
- Troubleshoot issues and escalate when necessary.
- Basic knowledge of ITSM concepts.
- Familiarity with web-based applications.
- Analytical and problem-solving skills.
- Strong interest in IT systems, automation, or enterprise applications.
- Ability to document processes and communicate effectively.
- Team player with strong collaboration skills.
Perks:
- Global mission to revolutionize gaming.
- Opportunity to make a global impact.
- Work across a global team.
- Gamer-centric #LifeAtRazer experience.
- Accelerated personal and professional growth.
- Certified as a Great Place to Work® in United States and Singapore.
Job Responsibilities :
Responsibilities
- Support the IT Applications team in day-to-day administration and configuration of Razer’s enterprise service management platform (IT Service Management, workflows, and service catalog).
- Assist in monitoring incident, request, and change tickets across the platform, ensuring timely updates and resolution tracking.
- Help configure forms, fields, and simple workflows under supervision.
- Perform basic testing of enhancements, bug fixes, and new workflows in UAT environments.
- Document process flows, user guides, and knowledge base articles for enterprise application modules.
- Assist in maintaining data integrity (user records, groups, etc.) by running reports and validating inputs.
- Support ad-hoc projects such as UI changes, dashboard/report creation, or new module deployments.
- Collaborate with IT team members to troubleshoot issues and escalate where necessary.
- Perform other duties as assigned to support enterprise applications in the MIS team.
- Assist in testing and documenting AI features within the platform helping the team evaluate usability and adoption.
Learning Objectives
- Gain hands-on exposure to ServiceNow’s ITSM module and its role in IT service management.
- Develop skills in workflow configuration, ticket lifecycle management, and platform administration.
- Understand ITIL concepts and how they are applied through service management modules.
- Build problem-solving skills by analysing issues and assisting in resolution or escalation.
- Learn how to create and maintain technical documentation and knowledge base articles.
- Collaborate with cross-functional IT teams to experience enterprise application delivery and support.
Requirements
- Basic knowledge of ITSM concepts (incidents, requests, change management).
- Familiarity with web-based applications and willingness to learn enterprise service management tools.
- Good analytical and problem-solving skills, with attention to detail.
- Strong interest in IT systems, automation, or enterprise applications.
- Ability to document processes clearly and communicate effectively with both technical and non-technical users.
- Willingness to learn new tools and work independently when required.
- Team player with strong collaboration and interpersonal skills.
Set alerts for more jobs like IT Service Management Intern
Set alerts for new jobs by Razer
Set alerts for new IT & Infrastructure jobs in Singapore
Set alerts for new jobs in Singapore
Set alerts for IT & Infrastructure (Remote) jobs
