IT Service Manager

Location: Full-time, permanently remote

Required Skills:

1. Proven experience as an IT Service Manager, with a track record of overseeing IT operations and support.

2. Strong understanding of ITIL framework and IT service management best practices.

3. Excellent leadership skills to manage and motivate IT teams in a remote environment.

4. Problem-solving abilities to address technical challenges and ensure service continuity.

5. Effective communication skills to liaise with stakeholders and ensure smooth operations.

Responsibilities:

• Oversee the delivery of IT services, ensuring they meet agreed-upon service levels and standards.

• Manage a remote team of IT professionals, providing guidance and support.

• Collaborate with internal teams to align IT services with business needs and goals.

• Monitor and optimize IT processes, implementing improvements to enhance efficiency.

• Act as a point of escalation for critical incidents and ensure timely resolution.

What you will find working with us:

• A permanently remote position, offering flexibility in your work environment.

• The opportunity to lead a crucial aspect of our game development operations.

• Collaboration with an international team in a multicultural environment.

• Opportunities for career growth and development through ongoing training and learning.

• The chance to work in a fast-paced environment with passionate professionals.

• Flexible working hours to accommodate your schedule effectively.

• An inclusive culture that values open communication and a supportive work environment.