IT Software Applications Support Analyst

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The IT Software Applications Support Analyst position will be responsible for supporting the day-to-day operations of the IT software applications. This role involves monitoring software application system performance, troubleshooting issues, and ensuring the smooth operation of IT software applications & services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to providing high-quality support.

What you’ll do:

• Ensure availability and performance of high-volume software applications (24/7/365).
• Performs daily administrative tasks such as working with daily check lists and creating turnover reports.
• Support all operational aspects of the Zelis payment software applications system, inclusive of monitoring the system to ensure accurate file import and export.
• Troubleshoot files that error out and other production related issues; escalate time-sensitive solutions as needed.
• Monitor the status of daily software Production schedules to achieve on-time, quality completion of shift processing.
• Collaborate with IT Operations Support Engineers for creation of reports and files for disbursement to business partners.
• Communicate with clients and channel partners for software production resolution/ticket closure.
• Continually monitor and maintain security measures of software applications.
• Maintain awareness of and ensure adherence to Zelis standards regarding privacy.
• Build strong, trusting team relationships within the Operations Department and across the organization, System Support, Development Support, DBA/SQL, Client Services and Quality Assurance to maintain client satisfaction.
• Ensures seamless software application system operations; inclusive of backend processing, payment routing, and processing and security measures.
• Works on assignments that are complex in natures in which judgment and initiative are required to resolve problems and make recommendations.
• Assists in reconfiguring software Production processes when primary components fail.
• Performs Automic and other code promotions.
• Participates in Maintenance/Release activities; develops maintenance windows, brings Software Applications up and down; performs release verification; maintains internal/external notifications throughout.
• Helps to enforce standard policies and procedures.
• Assists with ensuring production documents are complete, current and stored appropriately.
• Assists in training other Operations Analysts regarding standard operating procedures, internal applications, and project knowledge.

What You’ll Bring to Zelis:

• 1+ years’ experience monitoring and troubleshooting payment/transaction-based software applications
• Read & understand SQL queries
• Create scripts in the shell of the operating system
• Experience working in a Microsoft environment: Windows, Azure, MSSQL.
• Analytical skills as they relate to data identification and mapping.
• Transmission protocols experience including FTP and SFTP
• Work shifts (includes nights, weekends, holidays) in a 24x7 environment
• Build basic SQL queries
• Healthcare and/or Payments experience a plus
• Workload automation and scheduling tools such as Automic or other similar
• Basic knowledge of C#
• Jira tracking

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.