At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
The Software Engineer is part of the Solutions and Services department. This department is in charge of executing the implementation and post-implementation services according to contractual specifications, market best practices, internal guidelines, efficiently, and with strong customer focus. All services must be delivered in an excellent manner, exceeding customer expectations.
Seeking a highly motivated and skilled System Engineer or experienced Technician to join our IT team. The candidate will be responsible for the installation, maintenance, and general support of IT systems, ensuring their efficient and reliable operation. This role requires strong technical knowledge across various IT domains and excellent customer service skills.
Act as software and IT technical point of contact during the CAD 911 support phases and potential expansions.
Assures the correct implementation of the software solution, acting as a middle point between the customer and the Motorola’s support team. Translates customers requirements into technical specifications to be delivered to the provider and audits the implementation. Teamwork is highly needed to work with hardware IT engineers where the solutions will be on premise installed.
During the support phase, creates and supervises guidelines to ensure a optimal operation of software and databases, being the focal point of scalations of SW and databases issues. If necessary will escalates issues to the provider. This position will be the main responsabile of the software and databases, which will work under a mission critical environment.
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