IT Technologist

CAE

2+ Years | Comox, British Columbia, Canada (Remote) | Full Time | 1 day ago

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Job Summary

The Technology & Product Development team at CAE focuses on immersive systems and pioneering technologies for safety and readiness. This role involves providing on-site technical assistance at COMOX and remote end-user support for CAE Staff at CFB Comox. The specialist will ensure smooth IT operations, resolve technical issues promptly, and maintain high service standards, working in a supportive environment with opportunities for growth.

Must Have

Assist with IT infrastructure and operational needs
Maintain and troubleshoot hardware, network connectivity, and peripheral devices
Support deployment and configuration of systems and applications
Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and software
Respond to service requests and incidents via ticketing system
Guide users through problem-solving steps and escalate complex issues when necessary
Ensure compliance with company IT policies and security standards
Document processes, solutions, and maintain accurate asset records
Assist with onboarding/offboarding of employees and device provisioning
Canadian Government Security Clearance at Secret or higher
Diploma or degree in Information Technology or related field
2+ years of experience in IT support or helpdesk roles
Strong knowledge of Windows OS, Office 365, networking basics, and remote support tools
Excellent troubleshooting and communication skills
Ability to work independently and manage multiple priorities

Good to Have

Experience with enterprise ticketing systems (ServiceNow)
Familiarity with VPN, remote desktop, and collaboration tools
Knowledge of ITIL practices

Perks & Benefits

Comprehensive benefits support professionally and personally

Job Description

About This Role

At CAE, our Technology & Product Development team is dedicated to shaping the future with immersive systems and pioneering technologies that elevate safety and readiness worldwide.

From VR/AR solutions to cutting-edge flight simulation, you’ll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day.

Simply put, you’re empowered to tackle challenges with a team that embraces bold ideas and a commitment to safety and excellence on a global scale. With a career that blends flexibility, creativity, and impact, you’ll play a vital role in an innovative and collaborative team, driving next-generation tech solutions for the moments that matter most.

Role Overview

We are seeking an experienced IT Support Specialist to provide on-site technical assistance at COMOX and remote end-user support for Staff at CFB Comox. This role will ensure smooth IT operations, resolve technical issues promptly, and maintain high service standards for all users.

Key Responsibilities

On-Site Support at CFB Comox
As part of the D&S Canada IT Team Assist with IT infrastructure and operational needs.
Maintain and troubleshoot hardware, network connectivity, and peripheral devices.
Support deployment and configuration of systems and applications.
End-User Support for users at CFB Comox
Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and software.
Respond to service requests and incidents via ticketing system.
Guide users through problem-solving steps and escalate complex issues when necessary.
General IT Duties
Ensure compliance with company IT policies and security standards.
Document processes, solutions, and maintain accurate asset records.
Assist with onboarding/offboarding of employees and device provisioning.

Qualifications

Canadian Government Security Clearance at Secret or higher.
Diploma or degree in Information Technology or related field.
2+ years of experience in IT support or helpdesk roles.
Strong knowledge of Windows OS, Office 365, networking basics, and remote support tools.
Excellent troubleshooting and communication skills.
Ability to work independently and manage multiple priorities.

Preferred Skills

Experience with enterprise ticketing systems (ServiceNow).
Familiarity with VPN, remote desktop, and collaboration tools.
Knowledge of ITIL practices is an asset.

Position Type

Regular

thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At , everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com

All for building a safer, smarter world

Welcome to ! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One , fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally.

Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond and helps shape the world of tomorrow.

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