IT Support Engineer

Quest Global is seeking a cheerful and lively IT Support Engineer with strong communication skills to provide on-site IT support to employees at a customer location in Oshu, Iwate, Japan. The role involves LAN-related support, server and IT equipment management, software distribution, Windows OS updates, fixed IP address procedures, and initial response to network outages. This is a permanent, full-time position offering a long-term opportunity to work with a leading semiconductor manufacturing equipment manufacturer.

Must Have

• Basic knowledge and operation of Microsoft Operating System / Office products
• Understanding of PC hardware structure and ability to perform initial failure diagnosis
• Ability to perform simple internal component replacement
• Basic LAN knowledge, including cable installation and wiring
• Basic knowledge of network security

Good to Have

• Good communication skills
• Ability to communicate smoothly with internal users, including when making inquiries
• Knowledge equivalent to IT Passport or Fundamental Information Technology Engineer Examination

Perks & Benefits

• Salary increment once a year
• Commuting allowance (up to 20,000/month)
• Full annual salary system (1/12 paid monthly)
• Overtime allowance
• Equipped with various social insurance (Welfare pension, Health insurance, Employment insurance, Worker's Accident Compensation Insurance)
• Health checkup (for dependents, medical checkup, gynecological checkup, etc.)
• Retirement age is 65 years old (No retirement age for positions)
• In-house training system (online)
• Trial period: 3 months, no change in duties or benefits
• Measures to prevent passive smoking: Yes (no smoking indoors)
• Total holidays: over 120 days off per year
• 2-day weekend system (Saturday and Sunday)
• National Holidays
• New Year holidays
• Paid vacation
• Prenatal and post-natal leave
• Childcare leave
• Nursing care leave
• Bereavement leave

Job Requirements

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Project Overview and Responsibilities

Looking for a cheerful, lively person with good communication skills who can provide IT support to the employees at customer location. Able to support the activities below.

• LAN-related support
• Server and IT equipment management
• Software distribution and support
• Windows Operating System update support
• Fixed IP address issuance procedures
• Initial response to power outages and network outages

Team Structure

The person should work as IT support engineer at the Information Security & IT Infrastructure Department at customer location.

Attractive Points

• Long-term opportunity
• Opportunity to work with the leading Semiconductor Manufacturing Equipment manufacturer in Japan

Employment Type

Permanent Employee

Mode of Work

Working at Office

Number of Hires

1

Work Experience

Requirements

Must Have

• Basic knowledge and operation of Microsoft Operating System / Office products
• Understanding of PC hardware structure and ability to perform initial failure diagnosis
• Ability to perform simple internal component replacement
• Basic LAN knowledge, including cable installation and wiring
• Basic knowledge of network security

Good to Have

• Good communication skills
• Ability to communicate smoothly with internal users, including when making inquiries
• Knowledge equivalent to IT Passport or Fundamental Information Technology Engineer Examination

Language Skill

• English – Basic Level
• Japanese – JLPT N2 or above

Welfare

• Salary increment once a year
• Commuting allowance (up to 20,000/month)
• Salary details: Full annual salary system (1/12 paid monthly)
• Overtime allowance
• Equipped with various social insurance
• Welfare pension
• Health insurance (Tokyo Information Service Industry Health Insurance Association)
• Employment insurance
• Worker's Accident Compensation Insurance
• Health checkup (health checkup for dependents, medical checkup, gynecological checkup, etc.)
• Retirement age is 65 years old *No retirement age for positions
• Referral recruitment system (with benefits)
• In-house training system (online)
• Trial period: 3 months, no change in duties or benefits
• Measures to prevent passive smoking: Yes (no smoking indoors)

Vacations

• Total holidays: over 120 days off per year
• 2-day weekend system (Saturday and Sunday)
• National Holidays
• New Year holidays
• Paid vacation
• Prenatal and post-natal leave
• Childcare leave
• Nursing care leave
• Bereavement leave

*Holidays and vacation days may change depending on the work place you are stationed. Since they are all major manufacturers, most have generous annual vacations