IT Solution Architect

Mindtickle is seeking an IT Solution Architect to design, troubleshoot, and manage critical IT infrastructure, focusing on cloud, security, and enterprise systems. This senior-level role involves leading strategic projects, serving as a final escalation point for complex technical issues, and driving automation. The ideal candidate will possess deep expertise in networking, cloud platforms (Microsoft, Google Cloud), enterprise security, mobile device management (Jamf), and scripting.

Must Have

• Serve as the final escalation point for complex incidents related to network outages, security breaches, M365 issues, and cloud infrastructure problems.
• Lead the design, planning, and execution of enterprise-level IT projects, including network upgrades, cloud migrations, security tool deployments, and system integrations.
• Develop and enforce robust security measures and policies, configuring and managing firewalls, VPNs, access controls, and MFA.
• Manage and optimize services within Microsoft 365 and public cloud platforms (Azure, GCP, AWS), ensuring governance, performance, and cost efficiency.
• Administer identity and access management (IAM) systems and Single Sign-On (SSO) solutions, managing corporate device fleets using MDM platforms like Jamf.
• Utilize scripting (e.g., Python, PowerShell, Bash) and automation tools to streamline routine tasks and improve operational efficiency.
• Proven experience 8 - 15 yrs.
• Strong experience in Cloud Infrastructure, MDM JAMF, Scripting knowledge, Escalation cloud platform administration.

Perks & Benefits

• Tons of awesome perks
• Many opportunities for growth
• Highly engaging and rewarding workplace

Who we are

Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!

Job Snapshot

IT Solution Architect, is a senior-level role responsible for the design, advanced troubleshooting, and management of an organization's critical IT infrastructure, with a focus on cloud, security, and enterprise systems. This role serves as the final escalation point for complex technical issues and drives strategic project.

This role requires deep expertise in networking, cloud platforms (Microsoft and Google Cloud), enterprise security, mobile device management (Jamf), and automation via scripting.

What's in it for you?

• Advanced Troubleshooting & Problem Resolution: Serve as the final escalation point for complex incidents related to network outages, security breaches, M365 issues, and cloud infrastructure problems. Conduct root cause analysis (RCA) and implement long-term solutions.
• Infrastructure Design & Implementation: Lead the design, planning, and execution of enterprise-level IT projects, including network upgrades, cloud migrations (Azure/GCP), security tool deployments, and system integrations.
• Security & Compliance Management: Develop and enforce robust security measures and policies. Configure and manage firewalls, VPNs, access controls, and multi-factor authentication (MFA). Monitor security alerts and lead incident response efforts.
• Cloud Platform Administration: Manage and optimize services within Microsoft 365 and public cloud platforms (Azure, GCP, AWS). Implement governance, monitor performance, and ensure cost efficiency.
• Device & Access Management: Administer identity and access management (IAM) systems and Single Sign-On (SSO) solutions. Manage corporate device fleets using Mobile Device Management (MDM) platforms like Jamf, ensuring security patching and configuration compliance for macOS and other endpoints.
• Automation & Process Improvement: Utilize scripting (e.g., Python, PowerShell, Bash) and automation tools to streamline routine tasks, manage infrastructure as code, and improve overall operational efficiency.
• Mentorship & Documentation: Provide guidance and mentorship to L1 and L2 engineers. Create and maintain comprehensive technical documentation, standard operating procedures (SOPs), and network diagrams.
• Vendor Collaboration: Liaise with external vendors and third-party support teams to resolve specialized hardware or software issues.

We’d love to hear from you, if you have:

• Proven experience 8 - 15 yrs
• Strong experience in Cloud Infrastructure, MDM JAMF, Scripting knowledge, Escalation cloud platform administration

Our culture & accolades

As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.

Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.

Mindtickle is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.