Project Manager, E-Learning

Mindtickle is seeking a curious, solution-oriented Project Manager for their rapidly growing Content as a Service team in Pune. This role involves engaging with customers, vendors, and internal teams to plan and deliver a high-quality project management experience for e-learning projects. Key responsibilities include managing multiple accounts, overseeing content development planning, budgeting, monitoring, and reporting, while ensuring customer satisfaction through timely and quality deliverables.

Must Have

• Manage multiple accounts and active projects simultaneously.
• Own content development planning, budgeting, monitoring, and reporting.
• Prepare project map, plan for resources, and execute client interaction.
• Drive customer satisfaction by ensuring timely and quality deliverables.
• Lead status meetings and customer communications.
• Track key business metrics such as resource utilization.
• Ensure process compliance and suggest improvements.
• Work with vendors to ensure timely and quality deliverables.
• Provide strategic inputs for meeting customer requirements.
• Support pre-sales: prepare proposals and SOWs.
• Share project learnings and best practices.
• 8+ years managing content development or e-learning projects.
• Expert in project planning, customer communication, and delivery.
• Excellent written and oral communication skills.
• Proficient in MS Office.
• Excellent business analysis, negotiation, and people management skills.
• Proactive, owns and drives projects to completion.
• Ability to prioritize, schedule, and meet deadlines.
• Comfortable in fast-paced, rapidly changing environments.
• Strong collaboration and problem-solving skills.
• Experienced with large enterprise customers.

Perks & Benefits

• Tons of awesome perks
• Many opportunities for growth

Who we are

Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!

Job Snapshot

We need curious, solution-oriented, and customer-centric individuals to join our rapidly growing Content as a Service team. In Content as a Service, we strive to ensure that customers get the maximum value out of their engagement with us and are continuously able to drive productivity for their customer-facing teams.

As a Project Manager with the Content as a Service team, you will engage with customers, vendors, and internal team members to plan and deliver a high-quality project management experience.

What’s in for you?

• Manage multiple accounts and their active projects simultaneously.
• Own content development planning, budgeting, monitoring, and reporting.
• Prepare project map, plan for resources, and execute continuous client interaction through means of meeting summary, MoMs, and status updates.
• Drive customer satisfaction by ensuring timeliness and quality of deliverables while adhering to defined metrics scope and budget.
• Drive status meetings and other communications with the customers.
• Track key business metrics such as resource utilization/ capacity, and consumption.
• Ensure compliance to set processes while proactively suggesting and implementing improvements to existing processes.
• Work with Vendors to ensure timeliness and quality of deliverables are met.
• Provide strategic inputs to the team on meeting the customer requirements constantly.
• Pre-sales support – Provide inputs in preparing proposals and SOW for clients.
• To share project learnings / best practices through knowledge-sharing sessions or training.

We’d love to hear from you, if you:

• Have at least 8+ years of experience managing content development or e-learning projects.
• Are an expert in project planning, customer communication, and delivery management.
• Have excellent written and oral communication skills.
• Are proficient in MS Office.
• Have excellent business analysis skills, negotiation skills, and people management skills.
• Are proactive and have an attitude to own & drive projects to completion.
• Possess the ability to prioritize, schedule, and meet deadlines.
• Are comfortable working in a fast-paced, rapidly changing environment.
• Have strong collaboration and problem-solving skills.
• Are experienced in working with large enterprise customers.

Our culture & accolades

As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.

Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.

Mindtickle is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.