Company Description

People Can Fly is one of the leading independent AAA game development studios. Our international team consists of hundreds of talented individuals working from offices in Poland, the UK, Ireland, the US, and Canada, as well as remotely across the globe.

Founded in 2002, we made our mark on the shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. As one of the most experienced Unreal Engine studios in the industry, we continue to expand on our expertise and push the boundaries of what’s possible in game development.

Our creative teams are currently working on several exciting titles: Gears of War: E-Day developed in collaboration with Microsoft; Project Echo for KRAFTON; and Lost Rift, an original IP we are developing in-house under our self-publishing model. We are also exploring new platforms and experiences with VR and other unannounced projects.

With over 20 years of experience, PCF continues to explore new horizons. We aim to combine our expertise with the creativity of the best and most forward-thinking talent in the industry, building the next generation of action games for players worldwide.

If you join us on this journey, you’ll have the chance to perfect your craft, expand your knowledge, and work alongside industry leaders to create unique, unforgettable experiences for gamers everywhere.

Job Description

• Provide first and second-line technical support for our employees (on-site and remote) regarding hardware (workstations, laptops, Game Consoles), software, and network issues.
• Manage user accounts, permissions, and groups in Active Directory.
• Administer and support users in key business applications, including Google Workspace, Autodesk, Adobe Creative Suite.
• Troubleshoot and resolve issues on both Windows and macOS operating systems.
• Handling the preparation and configuration of employee hardware, and assisting with the procurement and decommissioning processes.
• Maintain an accurate inventory of hardware assets and software licenses.
• Provide technical assistance for video conferencing tools like Google Meet, Zoom, and Slack.
• Diagnose and resolve technical problems remotely using tools like TeamViewer.
• Create and maintain technical documentation, guides, and records of issue resolutions.
• Advise employees on security best practices and company IT policies.

Qualifications

Required (Must-have):

• Proven experience (min. 2 years) in an IT support, helpdesk, or desktop support role.
• Strong practical knowledge of Windows 11.
• Hands-on experience with Active Directory for user and group management.
• Experience administering Google Workspace (G Suite) or Microsoft 365.
• Solid hardware troubleshooting skills (Workstations, laptops, and other peripherals).
• Fundamental understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).

Nice-to-have:

• Experience supporting creative software like Autodesk (e.g., Maya, 3ds Max), Adobe Creative Suite.
• Familiarity with version control systems like Perforce, Git.
• Experience with Mobile Device Management solutions or Unified Endpoint Management solutions.
• Basic scripting knowledge (e.g., PowerShell, Bash) for automation.

Soft Skills:

• You are patient, empathetic, and dedicated to providing a world-class customer service experience.
• You are a natural problem-solver, able to analyze issues from symptoms to root cause.
• You are a self-starter, capable of working independently and taking ownership of your tasks.
• You learn new technologies quickly and are always eager to tackle new technical challenges.

Additional Information

What we offer:

• Benefit package 100% paid by PCF. The insurance company reimburses 100% of claims (Up to $1000 per service a year, as well as individual family coverage).
• Full Dental coverage, including major dental.
• 4% RRSP matching before tax deductions, 100% vested on day 1.
• Paid week off during Winter Holidays.
• 20 paid vacation days and 5 paid sick days.
• Free virtual health and mental well-being sessions are included in the plan for members and their dependents.
• Personal development opportunities and ability to work in a global environment.
• Work in a creative team with people full of passion for what they do.