Senior IT Support Engineer (Team Lead)

People Can Fly is seeking an experienced IT professional to lead their IT Support team across Poland and North America. This hands-on role involves providing technical mentoring, coordinating daily operations, implementing support processes, managing workstation provisioning and asset lifecycle, creating documentation, collaborating with other teams, procuring IT equipment, leading IT rollouts, and providing direct end-user support, including hardware installation and maintenance.

Must Have

• Provide technical mentoring and guidance to IT Support team members
• Coordinate daily IT Support operations, including task assignment and prioritization
• Implement, maintain, and improve support processes and procedures
• Coordinate onboarding/offboarding, workstation provisioning, and asset lifecycle management
• Create and maintain Knowledge Base documentation
• Collaborate closely with other teams to ensure smooth escalations and implementation of changes
• Procurement of IT equipment, software
• Lead IT rollouts, including OS updates, endpoint security enhancements, software deployments, and automation initiatives
• Provide direct support to end-users
• Install, configure, and maintain IT hardware and peripherals
• Minimum 5 years of experience in IT, including at least 2 years in a Senior or Technical Lead role within IT Support
• Strong experience with Azure AD / Active Directory management (Identity Management, Conditional Access, GPO)
• Proficiency in PowerShell scripting
• Solid knowledge of computer network diagnostics (TCP/IP, VPN, DNS, DHCP)
• Advanced skills in Windows operating system troubleshooting
• Experience in Google Workspace administration
• Experience with Remote Endpoint Management software (e.g., SCCM/Intune/Endpoint Central)
• Strong analytical and troubleshooting skills
• Experience working in a geographically distributed team
• Fluency in spoken/written English and Polish languages
• Strong customer-centric mindset with a proactive approach to identifying technology gaps and suggesting systemic improvements
• Ability to coordinate global team working in different time zones (Poland and North America)

Perks & Benefits

• Private medical healthcare including dental treatment for PCF members and their families (Signal Iduna)
• MultiSport card for you and your family members or friends
• Free library with a wide range of games and books you have unlimited access to
• In-company Polish and English language classes
• Fresh fruit, snacks, and beverages for everyone in the office
• Flexible working hours
• Free virtual health and mental wellbeing sessions are included in the plan for members and their dependents
• Personal development opportunities and ability to work in a global environment
• Work in a creative team with people full of passion for what they do

Company Description

People Can Fly is one of the leading independent AAA game development studios. Our international team consists of hundreds of talented individuals working from offices in Poland, the UK, Ireland, the US, and Canada, as well as remotely across the globe.

Founded in 2002, we made our mark on the shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. As one of the most experienced Unreal Engine studios in the industry, we continue to expand on our expertise and push the boundaries of what’s possible in game development.

Our creative teams are currently working on several exciting titles: Gears of War: E-Day developed in collaboration with Microsoft; Project Echo for KRAFTON; and Lost Rift, an original IP we are developing in-house under our self-publishing model. We are also exploring new platforms and experiences with VR and other unannounced projects.

With over 20 years of experience, PCF continues to explore new horizons. We aim to combine our expertise with the creativity of the best and most forward-thinking talent in the industry, building the next generation of action games for players worldwide.

If you join us on this journey, you’ll have the chance to perfect your craft, expand your knowledge, and work alongside industry leaders to create unique, unforgettable experiences for gamers everywhere.

Job Description

About the Role:

We are looking for an experienced IT professional to lead the IT Support team across Poland and North America. This hands-on role combines technical expertise with team coordination.

Main Responsibilities:

• Provide technical mentoring and guidance to IT Support team members;
• Coordinate daily IT Support operations, including task assignment and prioritization;
• Implement, maintain, and improve support processes and procedures;
• Coordinate onboarding/offboarding, workstation provisioning, and asset lifecycle management;
• Create and maintain Knowledge Base documentation;
• Collaborate closely with other teams to ensure a smooth flow of escalations and implementation of changes;
• Procurement of IT equipment, software;
• Lead IT rollouts, including OS updates, endpoint security enhancements, software deployments, and automation initiatives;
• Provide direct support to end-users;
• Install, configure, and maintain IT hardware and peripherals.

Qualifications

• Minimum 5 years of experience in IT, including at least 2 years in a Senior or Technical Lead role within IT Support;
• Strong experience with Azure AD / Active Directory management (Identity Management, Conditional Access, GPO);
• Proficiency in PowerShell scripting;
• Solid knowledge of computer network diagnostics (TCP/IP, VPN, DNS, DHCP);
• Advanced skills in Windows operating system troubleshooting;
• Experience in Google Workspace administration;
• Experience with Remote Endpoint Management software (e.g., SCCM/Intune/Endpoint Central);
• Strong analytical and troubleshooting skills;
• Experience working in a geographically distributed team;
• Fluency in spoken/written English and Polish languages, enabling clear technical communication in an international environment;
• Strong customer-centric mindset with a proactive approach to identifying technology gaps and suggesting systemic improvements;
• Ability to coordinate global team working in different time zones (Poland and North America).

Additional Information

What we offer:

• Private medical healthcare including dental treatment for PCF members and their families (Signal Iduna).
• MultiSport card for you and your family members or friends.
• Free library with a wide range of games and books you have unlimited access to.
• In-company Polish and English language classes.
• Fresh fruit, snacks, and beverages for everyone in the office.
• Flexible working hours.
• Free virtual health and mental wellbeing sessions are included in the plan for members and their dependents.
• Personal development opportunities and ability to work in a global environment.
• Work in a creative team with people full of passion for what they do.

We are committed to an inclusive and diverse work culture. PCF is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, genetic information, marital status or any legally protected status.