IT Specialist

Job Description

• Provide first and second-line technical support for our employees (on-site and remote) regarding hardware (workstations, laptops, Game Consoles), software, and network issues.
• Manage user accounts, permissions, and groups in Active Directory.
• Administer and support users in key business applications, including Google Workspace, Autodesk, Adobe Creative Suite.
• Troubleshoot and resolve issues on both Windows and macOS operating systems.
• Handling the preparation and configuration of employee hardware, and assisting with the procurement and decommissioning processes.
• Maintain an accurate inventory of hardware assets and software licenses.
• Provide technical assistance for video conferencing tools like Google Meet, Zoom, and Slack.
• Diagnose and resolve technical problems remotely using tools like TeamViewer.
• Create and maintain technical documentation, guides, and records of issue resolutions.
• Advise employees on security best practices and company IT policies.

Qualifications

Required (Must-have):

• Proven experience (min. 2 years) in an IT support, helpdesk, or desktop support role.
• Strong practical knowledge of Windows 11.
• Hands-on experience with Active Directory for user and group management.
• Experience administering Google Workspace (G Suite) or Microsoft 365.
• Solid hardware troubleshooting skills (Workstations, laptops, and other peripherals).
• Fundamental understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).

Nice-to-have:

• Experience supporting creative software like Autodesk (e.g., Maya, 3ds Max), Adobe Creative Suite.
• Familiarity with version control systems like Perforce, Git.
• Experience with Mobile Device Management solutions or Unified Endpoint Management solutions.
• Basic scripting knowledge (e.g., PowerShell, Bash) for automation.

Soft Skills:

• You are patient, empathetic, and dedicated to providing a world-class customer service experience.
• You are a natural problem-solver, able to analyze issues from symptoms to root cause.
• You are a self-starter, capable of working independently and taking ownership of your tasks.
• You learn new technologies quickly and are always eager to tackle new technical challenges.
• You have excellent interpersonal skills and can communicate technical concepts to non-technical users clearly.

Additional Information

What we offer:

• Private medical healthcare including dental treatment for PCF members and their families (Signal Iduna).
• MultiSport card for you and your family members or friends.
• Free library with a wide range of games and books you have unlimited access to.
• In-company Polish and English language classes.
• Fresh fruit, snacks, and beverages for everyone in the office.
• Flexible working hours.
• Free virtual health and mental wellbeing sessions are included in the plan for members and their dependents.
• Personal development opportunities and ability to work in a global environment.
• Work in a creative team with people full of passion for what they do.