IT Support and Operations-Intern

we are looking to onboard a proactive and technically inclined intern to support our IT Support & Operations team. The intern will play a key role in monitoring and troubleshooting applications and networks, coordinating with vendors and internal teams, and assisting in the maintenance of IT systems and inventory.

This internship will provide hands-on experience across multiple platforms including Windows, Mac, and Linux, along with exposure to ITIL (Information Technology Infrastructure Library) processes.

Key Responsibilities:

• Install, configure, and troubleshoot Windows, Mac, and Linux operating systems.
• Monitor and troubleshoot application performance and availability.
• Perform network monitoring and basic network issue resolution.
• Coordinate with vendors and service providers for issue resolution and service delivery.
• Conduct routine system maintenance and performance tuning.
• Collaborate with cross-functional teams to ensure timely resolution of IT issues.
• Manage IT inventory, including asset tracking and tagging.
• Document incidents, changes, and resolutions in alignment with ITIL practices.

Required Skills & Qualifications:

• Strong troubleshooting skills.
• Basic understanding of networking concepts and protocols.
• Exposure to operating systems: Windows, macOS, and Linux.
• Good communication and coordination abilities.
• Ability to work independently and in a team-oriented environment.