IT Technician

Rebellion is seeking an IT Technician to join their Service Delivery team at their Oxford headquarters. This role involves providing first-line support via the service desk, assembling and maintaining computers, and participating in service delivery projects. The technician will support PCs, laptops, peripherals, operating systems, software, and game-specific applications for developers and artists. They will also assist with network, server, and storage monitoring, user account management, and workstation setup, collaborating with a broader IT team and supporting the entire Rebellion Group.

Must Have

• Provide first-line IT support via service desk.
• Assemble and maintain business computers.
• Participate in service delivery projects.
• Support PCs, laptops, and peripherals.
• Install, configure, troubleshoot OS, software, and dev tools.
• Support developers/artists with game-specific applications.
• Monitor and maintain studio networks, servers, storage.
• Manage user accounts, permissions, security (AD, O365).
• Set up and maintain workstations, build machines, test hardware.
• Maintain accurate IT asset and license records.
• Escalate complex issues to senior IT staff or vendors.
• Support on-site and remote staff.
• Professional experience in Windows desktop support.
• Experience supporting Microsoft 365 applications/services.
• Confident with PC/laptop hardware.
• Solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
• Strong troubleshooting and problem-solving skills.
• Ability to follow instructions and procedures with attention to detail.
• Organised, able to prioritise, works well independently and in a team.

Good to Have

• Experience with Windows 11.
• Dell experience for PC/laptop hardware.
• A genuine interest in IT and a track record of learning quickly.

Perks & Benefits

• 22 days holidays + Christmas closure (typically 4 days) & Bank holidays (increasing with service at 5 years – one day each year until you reach 31 days)
• Private Medical Insurance, healthcare cash plan, including dental and Vision
• Life Assurance, Income Protection & Critical Illness Cover
• Enhanced Family Leave
• Interest Free, Tax-Free loans
• Enhanced Pension Scheme
• EAP a range of Mental Health and Wellbeing Support
• Wide range of discounts, freebies, and social events

Description

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We want you to #JOINTHEREBELLION!

For 30 years we’ve been independently developing and publishing incredible video games at our multiple studios founded by Jason & Chris Kingsley, but we are more than just games. We have our own film studio, we create board games, publish books, and through 2000AD, publish comics and graphic novels such as the amazing Judge Dredd.

We are looking for a new role to join our Service Delivery team!

In this role you will provide first-line support through our service desk, assemble and maintain computers for the business, and engage in exciting project work focused on service delivery. You will be working in our IT Service Delivery team, a tight-knit group located in five offices, collaborating closely with our broader IT team including Operations, Networking, Security, and Management, as well providing support to the entire Group.

This role is based at our riverside headquarters, offering a creative and relaxed atmosphere where teamwork drives our success. We can provide a relocation package, including moving assistance, temporary accommodation, and full support to ensure a smooth transition to your new environment.

Responsibilities:

• Provide support for PCs, laptops and peripherals.
• Install, configure, and troubleshoot operating systems, software, and development tools.
• Support developers and artists with game-specific applications (e.g., Autodesk tools, Perforce).
• Monitor and maintain studio networks, servers, and storage solutions under senior guidance.
• Manage user accounts, permissions, and security in Active Directory, Office 365, and other systems.
• Assist in setting up and maintaining workstations, build machines, and test hardware (including gaming consoles/dev kits).
• Maintain accurate records of IT assets and licenses.
• Escalate complex issues to senior IT staff or external vendors when required.
• Support on-site and remote staff to ensure smooth collaboration.

Requirements

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• Professional experience in a Windows desktop support role is desired, especially with Windows 11.
• Professional experience supporting Microsoft 365 (Office 365) applications and services is desired
• Confident with PC/laptop hardware—installing, upgrading and maintaining devices; Dell experience is an advantage.
• Solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
• A genuine interest in IT and a track record of learning quickly.
• Strong, methodical troubleshooting and problem-solving skills.
• Able to follow instructions and established procedures with attention to detail.
• Organised and able to prioritise tasks; works well independently and as part of a team.

Benefits

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We offer an extensive benefits package to our team including:

• 22 days holidays + Christmas closure (typically 4 days) & Bank holidays (increasing with service at 5 years – one day each year until you reach 31 days)
• Private Medical Insurance, healthcare cash plan, including dental and Vision
• Life Assurance, Income Protection & Critical Illness Cover
• Enhanced Family Leave
• Interest Free, Tax-Free loans
• Enhanced Pension Scheme
• EAP a range of Mental Health and Wellbeing Support
• Plus loads more… including a wide range of discounts, freebies, and social events!

Right to Work Statement

This role is only open to applicants who have the permanent right to work in the UK. We are unable to provide or take over visa sponsorship, either now or in the future. Applicants must therefore be able to demonstrate their ongoing eligibility to work in the UK without the need for employer sponsorship.

Life at Our HQ

Our riverside headquarters places you a short walk away from the city centre. Renowned for its rich historical backdrop and esteemed educational institutions, the city offers a unique blend of tradition and modernity, with its beautiful architecture and green spaces.

The city also boasts excellent transport links, making it easy to navigate both the city and the wider country. The city’s train station, just a short walk from our studio, offers frequent services to London, as well as direct routes to major cities like Birmingham, Manchester, and Reading and we also offer free parking at the studio.

Our open-plan office promotes teamwork and innovation, with regular interaction with senior management and other departments, alongside access to free hot drinks, a handy tuck shop onsite and a range of local pubs, cafes and dining options nearby helping make every workday enjoyable!

Inside

Whichever team you join at our company we are proud of our open, friendly, and creative atmosphere. We love what we do, and we have fun doing it! As a big indie developer, we have complete creative freedom over our titles which allows us to work on a massive variety of projects across all the major platforms.

Find out more about us here

Our size, stability, and the variety of in-house expertise across multiple industries, makes our company completely unique! We work in our own way, and we celebrate that as the key to our success. We foster an inclusive culture where you are encouraged to be yourself, to express your creativity and your talent. We are people focused and will support you in every way to can be the best at what you do. We recognise the importance of enjoying what you do and having a healthy work-life balance. We offer a friendly, creative, and relaxed working atmosphere, with sensibly managed projects and a wide variety of benefits and development opportunities for all our teams to ensure you are fully supported with your physical and Mental Well-being.

We are actively recruiting for a diverse team and continue to add to our culture of growth and inclusion. We encourage innovation in all areas, and we look forward to hearing how you can help us to be better. We encourage all demographics of culture, gender, ethnicity, neurodiversity and beyond, because a representative team makes better products.

#LI-Onsite