Junior Customs Clearance Coordinator

Meet BorderBuddy:

Unlike traditional customs brokers who have been around for decades, BorderBuddy was established after the advent of the Internet - the same year Apple introduced the iPhone. Over the last 17 years, we have adeptly managed the importation of a wide array of goods, gaining the trust of over 50,000 clients and a 4.8-star rating with over 2300 Google reviews.

We pride ourselves on being a technology-first customs broker, and are aggressively pursuing opportunities in ecommerce. While traditional customs brokers may rely on physical offices at ports of entry, BorderBuddy leverages cutting-edge technology to provide seamless, efficient, and compliant customs services provided by a 100% remote working team across Canada and the U.S. We're focused on modernizing and advancing the standard approach to customs clearance. And we're growing fast, super fast.

Join our dynamic team at BorderBuddy and contribute to shaping the future of customs operations, ensuring compliance and efficiency in cross-border transactions. If you are passionate about customs procedures and possess the skills to lead in a complex regulatory environment, we invite you to be an integral part of our success story.

Our Culture

We are a values-based organization and a dedicated group of professionals who value teamwork, learning and development, and innovation. We take a great deal of pride in developing long-term relationships and in supporting our community and our environment.

BorderBuddy’s Promise

We thrive on helping people.

At BorderBuddy, we are committed to helping our employees reach their full potential by developing their skills and careers. 

We strive to be the best employer in our community and in our industry.

Our People Principles

Our Principles guide us in delivering on our People Promise. They commit us to:

• Create a team of engaged and committed A Players

• Make a difference to help employees learn and grow

• Truly care about your quality of life

The Junior Customs Clearance Coordinator plays an important role in preparing customs documentation and ensuring compliance with laws related to importing and exporting shipments. The coordinator is responsible for reviewing and processing customs documents, determining duties and taxes, processing of payment on behalf of clients and communicating effectively with various stakeholders such as clients, customs, carriers, and freight forwarders. The role is essential to maintaining smooth operations in the shipping and logistics industry.

Job Description

Major duties and responsibilities include:

Customs Documentation and Compliance:

• Prepare and review customs documentation for imports and exports.

• Process B3 entries, ensuring compliance with company policies and Canada Customs regulations.

• Correct Canada Customs rejected entries.

• Classify goods using correct HS tariff classifications.

• Liaise with importer and CBSA  to arrange and facilitate required documentation during customs examinations.

Client and Stakeholder Interaction:

• Handle general inquiries from clients, customs, freight forwarders, and carriers via phone, slack and email.

• Handle client billing.

• Write detailed notes and instructions related to client interactions and relevant parties (e.g., Freight Forwarder, CBSA, Carriers).

• Maintain and update the client database to ensure accuracy of records.

• Resolve difficult situations effectively.

Sales Support:

• Provide basic support for cross-selling of BorderBuddy's services to existing and potential clients, as required.

Operational Efficiency:

• Complete and close files in a timely and accurate manner, in line with company and customs policies.

• Proactively identify and resolve issues to ensure seamless customs clearance.

• Support the team by taking on additional duties as required.

Experience:

• Minimum of one (1) to three (3) years of experience in a customs brokerage role with hands-on experience in processing all modes of transport.

• Vehicle Experience an asset

• Experience with CargoWise, CANdata, CARM is considered an asset.

Skills:

• Strong verbal and written communication skills; ability to communicate effectively with clients, customs authorities, and other stakeholders.

• Proficiency in English is required; knowledge of Mandarin is considered an asset.

• Exceptional problem-solving skills and ability to work well under pressure.

• Excellent interpersonal and customer service skills.

• Strong organizational skills, flexibility, and reliability.

• Proficiency with computers and software; detail-oriented, resourceful, and eager to learn.

• Must be a team player - like seriously, prove it.

At BorderBuddy we offer our staff a relaxed work atmosphere, a supportive work environment as well as a competitive compensation package (health & dental benefits, RRSP contribution, tuition reimbursement programs, professional training, and paid time off).  BorderBuddy is an excellent place to develop your career.

Working Conditions

• Our standard work schedule is 37.5 hours per week. As our business operates 24/7, the ideal candidate will be available to work Wednesday through Sunday, from 1:00 PM to 9:00 PM PST. While we are open to slight flexibility within these hours, availability during this time is essential to meet the needs of our customers. Additional hours and overtime, may be required as needed.

• 100% remote role (you will be provided with all the IT equipment required to successfully complete your tasks), candidates must reside and work from within Canada.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.