Junior IT Helpdesk Specialist

1 Month ago • 1-2 Years • Administrative

Job Summary

Job Description

As a Junior IT Helpdesk Specialist at Techland, you'll provide technical support for software, hardware, and networks, troubleshoot issues, install and configure software, manage databases, ensure system security, and support remote employees. Responsibilities include monitoring IT infrastructure, diagnosing network problems, identifying security threats, and training employees on company software and hardware. You'll work in a dynamic environment supporting a large team of game developers and need excellent communication and problem-solving skills.
Must have:
  • Technical support (software, hardware, networks)
  • IT infrastructure monitoring and maintenance
  • Software installation and configuration
  • Network troubleshooting
  • Database management and security
  • Excellent communication and collaboration skills
  • Good command of English
  • Problem-solving skills and initiative
Good to have:
  • Experience in game-related commercial projects
Perks:
  • Dedicated Buddy
  • Private medical care
  • Life insurance
  • Pro-health campaigns
  • Gifts
  • Flexible working hours
  • No dress code
  • HR Business Partner support
  • Development budget
  • Training days
  • Career paths
  • Internal/external training
  • Language classes
  • Chillout zones
  • Equipped kitchen
  • Gym (Wrocław)
  • Free car park (Warsaw)

Job Details

Company Description

Techland is one of the biggest video game companies in Poland, with over 30 years of experience in the gaming industry. From our studios in Wrocław and Warsaw, we’ve built an international team of more than 500 talented professionals, all dedicated to pushing the boundaries of game development.

We’re known for creating iconic franchises like Call of Juarez and the zombie genre-defining Dying Light, which has been played by over 45 million players worldwide. With a focus on open-world action, storytelling, and community engagement, we’re committed to delivering unforgettable experiences to our players.

We’re constantly striving to improve, innovate, and take on new challenges. With ambitious plans for the future, we’re looking for passionate people to be part of this exciting journey.

Job Description

Your daily tasks:

  • Technical Support – Providing assistance in resolving technical issues related to software, hardware, and computer networks.
  • IT Infrastructure Management – Monitoring and maintaining the company’s IT hardware and software.
  • Software Installation and Configuration – Assisting users with the installation and configuration of software on their devices.
  • Network Troubleshooting – Diagnosing and resolving network-related problems, such as internet connectivity issues or wireless network disruptions.
  • Database Management – Monitoring and ensuring the integrity and security of company databases.
  • Security Troubleshooting – Identifying and mitigating security threats related to company systems and data.
  • Support for remote employees – Assisting remote employees with the setup and maintenance of their hardware and software to ensure smooth remote work.
  • User Training and Support – Providing training for employees on how to use company software and hardware effectively.

Qualifications

  • Passion for video games.
  • Proactivity and initiative to solve problems without waiting for detailed instructions.
  • Flexibility and adaptability to change.
  • Determination and persistence when facing obstacles.
  • Eagerness to learn and improve continuously within our tools, techniques, and industry practices.
  • Very good communication and collaboration skills.
  • Good command of English.

Nice to have:

  • Experience in commercial projects related to games.

Additional Information

What we can offer:

  • A dedicated Buddy who will support you in your daily tasks.
  • A wide array of benefits: private medical care, life insurance, pro-health campaigns, gifts for different occasions.
  • An outstanding work atmosphere in a highly-skilled team of professionals, with flexible working hours, no dress code, and full support of the dedicated HR Business Partner.
  • Many opportunities for personal development: a dedicated development budget for each employee, extra two paid days for training and CSR, stable career paths, extensive internal and external training, and financing of English and Polish language classes.
  • State-of-the-art offices filled with chillout zones, a fully equipped kitchen, a gym (Wrocław office), and a free car park (Warsaw limited amount of space).

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About The Company

Techland is a long-established gaming industry success story. With more than 30 years in the market, we know how to keep delivering unforgettable experiences. Headquartered in Poland, our international team comprises over 500 professionals.

  

Our long history has produced well-known and critically acclaimed games, such as The Call of Juarez and the genre-defining Dying Light. But, we’re not stopping there! 


We want to continue to create compelling AAA titles around the cutting-edge gameplay that Techland is known for. Alongside exciting expansions to the world of Dying Light, work is also underway on our newest IP, an original fantasy title which will deliver intense action and exploration in a vast open world.


We pride ourselves on our drive for quality, innovation and community engagement. Every game starts and ends with our players. We’re grateful for their support and will continue to deliver them the best gameplay experiences in the world.


Join us on our adventures and let’s do something remarkable together!

Warsaw, Masovian Voivodeship, Poland (On-Site)

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (Hybrid)

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