Key Account Executive

1 Month ago • All levels • Account Management

Job Summary

Job Description

Kaizen Gaming, powering Betano, is a leading GameTech company operating in 19 markets. This role involves overseeing a segment of high-net-worth customers in the Brazilian market. The Key Account Executive will proactively target individual customers based on their lifecycle stage to drive growth and activity. Responsibilities include identifying and onboarding new key accounts, executing campaigns, analyzing customer segment performance, handling ad-hoc tasks, and developing comprehensive customer profiles. The role emphasizes maintaining a strong commitment to responsible gambling, ensuring compliant communications, and collaborating with internal teams to enhance the customer experience and drive business success. The position requires working in shifts and on weekends.
Must have:
  • Native Portuguese proficiency
  • Excellent English command
  • Commercial acumen
  • Analytical skills
  • Organizational skills
  • Attention to detail
  • MS Office proficiency, especially Excel
  • Outstanding communication skills
  • Passion for online gaming
  • Sense of responsibility
  • Reliability
  • Teamwork ability
Good to have:
  • Prior customer-facing experience
  • Experience in key customer service

Job Details

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. 

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let’s start with the role

The Key Account Executive will oversee a segment of the high net worth customers in the Brazilian market. With native level of Portuguese language, the ideal candidate will be looking to proactively target individual customers with the right actions at the right time in their lifecycle to drive growth and activity from these customers. The candidate will also focus on identifying and onboarding the new potential Key Accounts. This role focuses on elevating the experience of key customers while upholding a strong commitment to responsible gambling and contributing to the overall success of the business.

As a Key Account Executive, you will:

  • Oversee the customer segment by closely monitoring customer performance and ensuring that rewards, both online and offline, are offered in accordance with business requirements
  • Identify individual customers and take timely actions based on their lifecycle stage (e.g., new Key Accounts, churning, lapsed, returning, big winners) to stimulate growth and activity within this segment.
  • Strategically plan and execute campaigns and bulk actions aimed at enhancing the activity of high net worth customers. Ensure campaigns are generated promptly, closely monitor results, and provide comprehensive reports.
  • Continuously assess the performance of the assigned customer segment at the market level and act upon emerging trends and insights.
  • Handle ad-hoc tasks and projects related to the high-value customers when needed.
  • Utilize predictive modeling to identify potential new key customers and onboard them effectively.
  • Acquire in-depth knowledge of customers and construct comprehensive profiles (playing behaviors, preferences, dislikes)
  • Ensure compliant communications to our Key Accounts, including Health Checks, Responsible Gambling, affordability calls, and other relevant initiatives
  • Collaborate closely with Compliance, Account Services, and Customer Support teams to create a positive and secure gambling environment.
  • Play a vital role in driving business success by representing the voice of Key Accounts and providing valuable feedback and innovative ideas to enhance the overall customer experience.
  • Working on shifts and during the weekends on a rotation system.

What you’ll bring:

  • Prior work experience in a customer-facing environment, with experience in key customer service considered an advantage.
  • Native-level proficiency in Portuguese. Excellent command of English.
  • Commercial acumen, analytical and organizational skills, attention to detail;
  • Excellent MS office skills, especially excel spreadsheets;
  • Outstanding written and verbal communication skills;
  • Passion for the online gaming industry, either as a customer or through prior work experience in the industry;
  • A sense of responsibility, reliability, and a proven ability to work well within a team;

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About The Company

Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world. 


We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment. 


Why work with us


💻Tech the Ride | Our Adventure

We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no

limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment.


😎Pick #oneteam | Our Culture

We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as

#oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done.


☝ Level up | Our Growth

We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach.


Press Play on Potential!

Join our #oneteam

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