Key Account Manager

Let’s be #BrilliantTogether

The Key Account role provides strategic and tactical account and relationship management to our EMEA-based clients. They will act as the coordinator with internal and external stakeholders to ensure the client understands the ISS MI value narrative while working closely across product groups to define strategic goals, identify revenue growth opportunities and/or develop account retention strategies with the goal of strengthening and enhancing long-term client relationships. They are responsible for client engagement via onsite visits, webinars, email or phone. They will develop efficient processes and serve as a resource for the company on best practices for growing and maintaining client relationships.

Main responsibilities:

• Achieve allocated cross-sell and upsell revenue targets

• Manage all pipeline and activity recording via Salesforce

• Cultivate and manage relationships with EMEA-based clients while continuously promoting usage of ISS MI products to facilitate and ensure client retention. 

• Deepen and grow client relationships to identify and deliver cross-product solutions

• Work directly with client service and product teams to ensure proper service levels and engagement are maintained while overseeing special projects or customized deliverables.

• Manage relationships with existing firms contributing crossborder data to ISS MI

• Cultivate relationships with international firms that could add value to the ISS MI consortium

• Support new client onboarding and existing clients via onsite visits, webinars, email or phone

• Liaise with client support teams to identifying and monitor potential client dissatisfaction

• Continuously promote usage of ISS MI products and ensure presence in the marketplace

• Interact with senior management to better understand the industry and individual clients

Qualifications:

• Minimum 5 years experience in sales and account management in finance, data software/platforms or responsible investment.

• Knowledge of mutual funds (International and UCITs experience preferred)

• Strong client service and engagement skills, ability to communicate professionally and effectively with all levels within the client organization

• Strong analytical, verbal, written communication and presentation skills required

• Proficiency in MS Office with an emphasis on Excel and PowerPoint

• Ability to work independently as well as within a collaborative team environment

#LI-AV1 #MIN #MIDSENIOR

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

ISS Market Intelligence (ISS MI) is a leading provider of data, insights, and market engagement solutions to the global financial services industry. ISS MI empowers asset and wealth management firms, insurance companies, distributors, service providers, and technology firms to assess their target markets, identify and analyze the best opportunities within those markets, and execute on comprehensive go-to-market initiatives to grow their business. Clients benefit from our increasingly connected global platform that leverages a combination of proprietary data, powerful analytics, timely and relevant insights, in-depth research, as well as an extensive suite of industry-leading media brands that deliver unmatched market connectivity through news and editorial content, events, training, ratings, and awards. 

Visit our website: https://www.issgovernance.com       

View additional open roles: https://www.issgovernance.com/join-the-iss-team/      

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.