KYC Operations Specialist

Description

Ignite Your Career Where Innovation Leads the Way!

Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers.

You’ll apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you’ll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact.

Join our team and elevate your career in a rapidly growing industry that rewards bold thinking, creativity, and innovation.

Well, What About The Team?

Behind every thrilling bet and big win, there’s a team making sure everything runs smoothly and securely. That’s where our KYC Team comes in. We’re the ones who keep our players safe, verify their identities, and prevent fraud before it happens.

As part of our dynamic and fast-moving team, you’ll help protect both the business and our players, ensuring a seamless experience across all our brands in North America. You’ll work closely with the KYC Team Lead, alongside teammates who love a challenge, thrive in a high-energy environment, and take pride in doing things the right way.

Our team primarily operates on Eastern Time, and we’re looking for someone ready to jump in and make an impact from day one.

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.

What You'll Do

• Run daily KYC operations and keep the verification queue moving smoothly
• Monitor and action all incoming and outgoing verification activity
• Support AML and Responsible Gaming processes to ensure compliance with regulatory requirements
• Review and process cash-out requests and help keep payouts clean and compliant
• Investigate red flags, identify potential fraud, and work cross-functionally to keep the platform safe
• Partner with our VIP team to ensure top-tier players meet all EDD, risk, and AML standards
• Verify player documents across multiple states and jurisdictions
• Communicate directly with players, internal teams, and third-party partners to solve issues fast
• Help make onboarding a smooth ride for every new player who joins the fun

What We're Looking For

• A sharp eye for detail and a love for solving puzzles
• Experience in online gaming, sports betting, banking, or payments
• Familiarity with tools like Geocomply, LexisNexis, and SharePoint
• A solid grasp of risk management, fraud prevention, or player verification
• Excellent communication and collaboration skills
• Professional experience using Excel/Office
• Experience supporting players or customers
• Fluency in English (bonus points if you also speak Spanish)

This is what you'll get

Different benefits packages are tailored to fit each location, but here’s a taste of what may be on offer- Annual vacation

• Annual bonus
• 401(k) program
• Health insurance
• Home office allowance

Flexible Working

At Bally’s Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week.

DNA / Values

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.

We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.