L3 AWS Support Engineer with Linux OS
Job Summary
Job Description
We are seeking a highly skilled L3 Engineer to serve as the technical authority for Windows and Linux operating systems hosted on AWS virtual machines (VMs), with a focus on advanced cloud architecture, security, and automation. In this critical role, you will architect scalable solutions, oversee OS patching and AWS strategies and resolve complex incidents. As a Senior Engineer, you will drive performance optimization, implement cutting-edge security measures, automate workflows, and mentor technical teams to align infrastructure with business objectives. This position is ideal for a senior expert with deep expertise in AWS, OS management, and modern DevOps practices.
Must have:
- Design, implement, and optimize cloud architectures for Windows and Linux VMs in AWS.
- Act as the final escalation point for critical incidents involving Windows and Linux VMs.
- Oversee advanced maintenance of Windows and Linux systems in AWS.
- Develop and execute enterprise-level OS patching strategies.
- Implement advanced security measures, including GuardDuty, AWS WAF, and Security Hub.
- Automate infrastructure scaling, patching, and monitoring workflows.
- Design and test failover strategies and disaster recovery mechanisms.
- Provide technical guidance to L1 and L2 engineers.
- Implement resource tagging strategies and leverage cost management tools.
- Partner with customers, architects, and leadership to address complex requirements.
Good to have:
- Mastery of Windows Server 2016/2019/2022 and/or Linux distributions (Ubuntu, CentOS, RHEL).
- Expertise in OS patching strategies with tools like WSUS, SCCM, Ansible, Satellite.
- Comprehensive understanding of AWS core services and advanced features.
- Strong proficiency in AWS automation, scripting (Bash, Python, PowerShell), and AWS CLI.
- Extensive experience with AWS CloudFormation and Terraform.
- Advanced knowledge of AWS security best practices, IAM, and networking.
- Ability to analyze future resource needs and plan capacity.
- Expertise in identifying and resolving performance bottlenecks.
- Proven ability to lead complex migration and modernization projects.
- AWS Certified Solutions Architect – Professional.
- Microsoft Certified: Azure Administrator Associate.
- Red Hat Certified Engineer (RHCE) or LPIC-2/3.
13 skills required
Job Details
Job Overview
We are seeking a highly skilled L3 Engineer to serve as the technical authority for Windows and Linux operating systems hosted on AWS virtual machines (VMs), with a focus on advanced cloud architecture, security, and automation. In this critical role, you will architect scalable solutions, oversee OS patching and AWS strategies and resolve complex incidents. As a Senior Engineer, you will drive performance optimization, implement cutting-edge security measures, automate workflows, and mentor technical teams to align infrastructure with business objectives. This position is ideal for a senior expert with deep expertise in AWS, OS management, and modern DevOps practices.
- Architectural Oversight:
- Design, implement, and optimize cloud architectures for Windows and Linux VMs in AWS, ensuring performance, security, and scalability.
- Conduct Well-Architected Framework reviews to assess and enhance system reliability, cost-efficiency, and operational excellence.
- Complex Troubleshooting:
- Act as the final escalation point for critical incidents involving Windows and Linux VMs, resolving issues in hybrid environments, multi-region setups, and service interdependencies.
- Debug and optimize advanced AWS services, including Lambda functions and API Gateway configurations.
- System Management and Optimization:
- Oversee advanced maintenance of Windows (e.g., AD integration, performance tuning) and Linux (e.g., kernel optimization, service hardening) systems in AWS.
- Develop and execute enterprise-level OS patching strategies for Windows (e.g., WSUS, SCCM) and Linux (e.g., custom repositories, automation), ensuring compliance and minimal downtime.
- Analyze future resource needs, plan capacity, and resolve performance bottlenecks to maintain optimal system efficiency.
- Security and Governance:
- Implement advanced security measures, including GuardDuty, AWS WAF, and Security Hub, to protect Windows and Linux environments.
- Conduct regular security audits and compliance checks (e.g., SOC2, GDPR) and enforce standards for OS hardening and AWS IAM policies.
- Lead root cause analysis (RCA) for security incidents and implement preventative measures.
- Automation & DevOps:
- Automate infrastructure scaling, patching, and monitoring workflows using scripting (e.g., Bash, Python, PowerShell) and AWS CLI.
- Automate provisioning of AWS resources using Terraform or CloudFormation.
- Disaster Recovery & High Availability:
- Design and test failover strategies and disaster recovery mechanisms for critical Windows and Linux applications in AWS.
- Architect high-availability solutions (e.g., multi-AZ setups, failover clusters) to ensure business continuity.
- Team Leadership:
- Provide technical guidance to L1 and L2 engineers, fostering skill development and operational excellence.
- Create knowledge-sharing sessions and maintain best practices documentation for OS management, AWS, and Kubernetes operations.
- Cost Management:
- Implement resource tagging strategies and leverage cost management tools (e.g., AWS Cost Explorer) to reduce operational expenses while maintaining performance.
- Lead cost optimization efforts, such as right-sizing EC2 instances and utilizing reserved or spot instances.
- Stakeholder Collaboration:
- Partner with customers, architects, and leadership to address complex requirements and lead migration/modernization projects for Windows and Linux systems.
- Provide expert guidance on patching schedules, security compliance, and AWS infrastructure roadmaps.
- Expert-level mastery of Windows operating systems (e.g., Windows Server 2016/2019/2022) and/or Linux distributions (e.g., Ubuntu, CentOS, RHEL), including kernel-level diagnostics.
- Deep expertise in OS patching strategies, including enterprise tools (e.g., WSUS, SCCM for Windows; Ansible, Satellite for Linux) and automation frameworks.
- Comprehensive understanding of AWS core services (e.g., EC2, S3, VPC, IAM) and advanced features (e.g., Lambda, API Gateway, Systems Manager).
- Strong proficiency in AWS automation, scripting (e.g., Bash, Python, PowerShell), and AWS CLI for managing infrastructure and patching.
- Extensive experience with AWS CloudFormation and Terraform for infrastructure-as-code.
- Advanced knowledge of AWS security best practices, identity and access management (e.g., IAM roles, MFA), and networking (e.g., VPC peering, subnets).
- Capacity Planning: Ability to analyze future resource needs and plan capacity for Windows, Linux, and Kubernetes workloads.
- Performance Optimization: Expertise in identifying and resolving performance bottlenecks in OS and AWS environments.
- Migration and Modernization: Proven ability to lead complex migration and modernization projects for cloud-based systems.
- 7+ years of experience in IT support, systems engineering, or cloud architecture, with a focus on Windows and Linux OS management, patching, and AWS.
- Proven track record of managing enterprise-scale AWS environments and Kubernetes clusters.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred, or equivalent experience).
- Certifications (Preferred):
- AWS Certified Solutions Architect – Professional
- Microsoft Certified: Azure Administrator Associate (or equivalent Windows Server certification)
- Red Hat Certified Engineer (RHCE) or Linux Professional Institute Certification (LPIC-2/3)
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