Lead Product Designer, Enterprise

Hi there!

Here's the problem: AI automation should be everywhere in large companies by now. But it's not. Every department wants it—Sales wants smarter lead routing, Support wants autonomous ticket resolution, Operations needs compliant workflows—but "automate this" turns into six-month engineering projects.

You'll design the solution. We need a Product Designer in our Enterprise Zone who can build the admin consoles, governance frameworks, and AI oversight tools that let enterprises deploy automation across thousands of employees without the chaos. You'll report to Paul Goodwin and work directly with product, engineering, sales, and customer success to shape how major companies adopt and govern automation at scale.

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

• Our Commitment to Applicants
• Culture and Values at Zapier
• Guide to Remote Work
• Code of Conduct
• Diversity and Inclusivity

About You

• Leading across teams and building consensus. You have 7+ years designing for enterprises, with demonstrated experience driving initiatives across multiple product areas, aligning misaligned stakeholders, and partnering with VP-level leadership on product direction. You present to executives, navigate conflicting feedback from sales, engineering, and customer success, and drive alignment when teams disagree.
• Platform thinking and setting standards. You see how admin, workspaces, and observability connect—and design systems that work cohesively across all of them. You establish design patterns, governance frameworks, and interaction models that other teams adopt and build on. Your work compounds value across the organization.
• Enterprise complexity at scale. You've shipped admin experiences, RBAC systems, audit trails, or compliance features for thousands of users across multiple stakeholder groups (IT, Security, Compliance, end users). You design governance and oversight experiences that help enterprises adopt AI confidently—balancing democratized access with necessary controls, and making complex systems like permissions, provisioning, and IDP mapping intuitive without oversimplifying what power users need.

Things You’ll Do

• Drive cross-zone design initiatives. Lead work across admin, workspaces, and observability surfaces. Navigate competing team priorities, align misaligned stakeholders, and establish shared direction that serves the platform. Transform requirements from sales conversations, compliance audits, and customer feedback into intuitive workflows that just make sense.
• Partner with executive leadership and shape strategy. Present to executive stakeholders, translate business strategy into design direction, and influence company roadmap through research-backed design thinking. Lead cross-functional workshops and facilitate discovery that identifies strategic opportunities others miss.
• Define AI governance UX and platform patterns. Design admin workflows, policy management tools, administrative AI agents, and real-time risk detection that give IT leaders confidence at scale. Create design systems and governance frameworks that work for both 500-person startups and 100,000-person enterprises—and that other teams build on.
• Coach designers and build team capabilities. Help designers tackle enterprise complexity and level up on what makes enterprise design effective. Share your frameworks broadly and help the team grow.

What You'll Love About This Role

• Strategic impact and real influence. Your designs directly drive enterprise growth, shape company strategy, and close major deals. You're defining how we think about enterprise design across the company.
• Fascinating, career-defining problems. Enterprise AI governance, citizen development models, administrative AI agents, and organizational transformation are genuinely challenging design spaces at the forefront of where work is headed. Help establish industry-leading patterns.
• Exceptional collaborators. Partner with product, engineering, and go-to-market teams who care deeply about outcomes and are building something genuinely differentiated.