Lead Solution Engineer - Travel, Transport and Hospitality

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Note: By applying to the Solution Engineer posting, recruiters and hiring managers across the organization hiring Solution Engineers will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

As a Solution Engineer, also known as a "Presales Consultant," "Sales Consultant", ”Pre -Sales Engineer” or “Sales Engineer”, you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure.

The Solution Engineer for Travel, Transport and Hospitality (TTH) Industry will act as a trusted advisor to our customers while aiding the customer’s transformational journey.
 

Responsibilities

• Co lead and contribute to the TTH Industry ‘Go To Market’ propositions bringing innovation to the conversation for our customers
• Support Marketing and events to drive pipeline and the industry understanding on the Salesforce industry capabilities
• Define and agree a reference Solution architecture that resonates to the industry
• Ability to lead and bring in relevant skills from the Salesforce ecosystem to support the GTM and solution
• Convey a deep understanding of the client’s industry and technology as it pertains to Salesforce’s solutions
• Coordinate and lead the entire solution cycle through close collaboration with other teams.
• Understand the customer’s needs, and establish Salesforce’s product as the best solution that solves unique challenges
• Develop and deliver innovative custom solutions, build and present customised demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value.
• Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position
• Attain quarterly and annual objectives assigned by management
• Respond efficiently to RFPs
• Lead the technical side of the sales cycle
• Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.
• Possess the curiosity, adaptability, and creativity to experiment with emerging AI technologies and translate them into tangible value for customers

Required Qualifications:

• Strong understanding of Business Fundamentals within the Travel, Transport and Hospitality industry.
• Experience implementing Digital Transformation strategies and delivering increased success to their customers.
• Track record of solution engineering, consultancy, delivery, or training success for an enterprise software solution organization. We are open to a variety of backgrounds for the role.
• Proven oral, written, presentation, and interpersonal communication and relationship skills.
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a team to tackle problems in dynamic, energizing environments.
• Inquisitive, practical, and passionate about technology and sharing knowledge.
• Loves to be the first to know something and to understand why and how things happen.
• Good at searching out information and experimenting, love to concentrate on a particular topic, and tackle puzzles.
• Good at explaining ideas and finding ways to keep people’s attention.
• Willing and able to travel occasionally
• Have a technical appreciation of AI, particularly in the context of large language models (LLMs), agentic workflows, and prompt engineering
• Are comfortable understanding and applying AI concepts to real-world customer challenges
• Can design simple agent flows, work with LLMs, and build compelling demos and POCs that bring AI use cases to life

Preferred Qualifications:

• Salesforce Product knowledge and certifications
• Ability to configure and build demonstrations on the Salesforce platform
• Experience with selling too or working within a business services environment