Recruitment Operations Specialist

12 Minutes ago • 2-5 Years
Talent Acquisition

Job Description

Salesforce is the #1 AI CRM, seeking a Recruitment Operations Specialist for its ES Operations team. This role is crucial for ensuring smooth recruiting operations, covering various HR processes. Responsibilities include managing recruitment cases, performing audits, conducting background investigations, collaborating with internal and external partners, system testing, generating reports, and supporting global teams while maintaining confidentiality and meeting SLAs.
Must Have:
  • Work on cases received in the Recruitment Operations Queue, ensuring resolution.
  • Perform daily, weekly, monthly, quarterly, and off-cycle recruitment audits, adhering to compliance.
  • Perform Background Investigation Adjudication for Candidates.
  • Provide excellent customer service to various client groups including candidates, employees, legal, and hiring managers.
  • Partner with internal compliance teams, government agencies, and vendors.
  • Collaborate with Technology teams for system testing and enhancements.
  • Generate reports and dashboards for recruitment operations performance insights.
  • Support and partner with global teams across AMER, EMEA, JAPAC.
  • Meet internal team service level agreements (SLAs) and maintain confidentiality.
  • 2 to 5 years of experience in Recruitment Operations/HR Operations.
  • Proficiency in Workday or any other ATS, HCM.
  • Experience in case management, audit, compliance, and background investigation programs.
  • High level of interpersonal skills to work with multiple groups and build networks.

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The Recruiting Operations Specialist plays a critical role in our ES Operations team. This role will be part of a team of highly skilled specialists who keep the recruiting organization running smoothly. The role will cover a breadth of partnerships and require familiarity with processes across Employee Success (HR) that touch on recruiting in any capacity.

Responsibilities:

  • Work on the cases received in the Recruitment Operations Queue. Follow through to ensure case is resolved and closed appropriately and satisfactorily.
  • Perform all Recruitment Audits (daily, weekly, monthly, quarterly, and off-cycle audits) and adhere to compliance
  • Perform Background Investigation Adjudication for Candidates.
  • Work within and outside of recruiting (Candidates, Employees, Legal, Background Vendors, Hiring Managers, ESBPs, Recruiting Coordinators, etc) and provide excellent customer services to these client groups.
  • Partner with various internal compliance teams, external government agencies, and vendors to usher employees throughout the process.
  • Partner closely with Technology teams and perform system testing for enhancements and enablements.
  • Generating reports and dashboards to provide insights into recruitment operations performance.
  • Support and partner with a global teams, as we have team members and stakeholders in all regions (AMER, EMEA, JAPAC)
  • Meet all internal team service level agreements (SLAs) and maintain confidentiality.

Minimum Qualifications:

  • 2 to 5 years of experience in an Recruitment Operations/ HR Operations
  • Proficiency in Workday or any other ATS, HCM
  • Case management, Audit, Compliance, Background Investigation program experience
  • High level of interpersonal skills with the ability to work with multiple groups, including remote teams, and build strong personal networks across a complex, fast-moving organization

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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