The London Stock Exchange Group (LSEG) is a global financial markets infrastructure and data provider. This Lead Support Engineer role involves the ingestion and delivery of licensed data using in-house software. Responsibilities include database backup/restore, application installation & configuration, system maintenance, troubleshooting, and failover processes. The role requires a detail-oriented person capable of multi-tasking in a fast-paced environment, interacting with software, supervising application processes, and handling or escalating issues.

Must Have

• Process daily, weekly and monthly files using in-house software
• Maintain checklist and deliver data as per schedule
• Assist data quality team, support team and data metrics team with operational projects
• Maintain documentation on process and procedures
• Incident and change management processes
• Support development team with data needs
• Get along with vendors to resolve timing, data quality and other issues
• Data analysis and divergence using in-house application
• Attend queries raised by internal clients and resolve them within prescribed timeline
• Willingness to work on 24/7 shifts
• Application support experience
• SQL Server & DBA skills (DB backup/restore, log shipping, import/export, data issue management)
• Windows Administration skills
• Experience performing DR failover, cluster failover
• Knowledge of networking
• Sophisticated application setup and configuration
• Experience analyzing & fix technical issues in Database, Operating system and application
• Basic scripting knowledge
• Excellent written and oral communication skills
• Well organized, detail-oriented, ability to work independently
• Problem solving and time management skills

Perks & Benefits

• Work on a critical system with high visibility across the organization
• Be part of a supportive and skilled team focused on operational excellence
• Opportunity to lead technical improvements and influence support strategy
• Competitive salary and benefits
• Learning and career development opportunities
• Learn and use groundbreaking technologies
• Apply sophisticated fix techniques to provide outstanding solutions to our customers' individual needs
• Interact with leading engineers around the world
• Access to learning resources, certifications
• Opportunity to mentor others and grow into a leadership or architecture role
• Be part of a team that’s modernizing its data estate
• Collaborative Environment
• Support systems that drive real-time business decisions, impact thousands of users, and power insights across departments
• Healthcare
• Retirement planning
• Paid volunteering days
• Wellbeing initiatives

About LSEG:

The London Stock Exchange Group (LSEG) is a global financial markets infrastructure and data provider headquartered in London, UK. Established in 2007, though its core institution—the London Stock Exchange—dates to 1801, LSEG plays a meaningful role in capital markets worldwide. It operates several trading venues, including the London Stock Exchange, Borsa Italiana, and Turquoise.

Application Support Engineer role that does the ingestion and delivery of subsets of licensed data to each of our client bases using in-house software. This role also involves taking database backup/restore, application installation & configuration, system maintenance and troubleshooting, DB failover, Cluster failover and DR failover. Interacting with the software, supervising the application process and logs, handling issues or escalating issues to the respective team. The role requires a detail-oriented person who can follow through on instructions, adapt as needed while working in a heavy multi-tasking and fast-paced role.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Job Type : Full Time

Experience Level : 7 + years

Day-to-Day responsibilities will include, but not limited to:

• Process daily, weekly and monthly files using our in-house software
• Maintain checklist and deliver data as per schedule
• Assist data quality team, support team and data metrics team with operational projects
• Maintain documentation on process and procedures
• Incident and change management processes
• Support development team with data needs
• Get along with vendors to resolve timing, data quality and other issues
• Data analysis and divergence using in-house application
• Attend queries raised by internal clients and resolve them within prescribed timeline
• Candidates should be willing to work on 24/7 shifts

Required skills

• Application support experience
• Technical skills and experience:
• SQL Server & DBA skills (DB backup/restore, log shipping, import/export, data issue management)
• Windows Administration skills
• Experience performing DR failover, cluster failover
• Knowledge of networking
• Sophisticated application setup and configuration
• Experience analyzing & fix technical issues in Database, Operating system and application
• Basic scripting knowledge
• Excellent written and oral communication skills
• Well organized, detail-oriented, ability to work independently,
• Problem solving and time management skills

Experience

We are looking for Graduates (B.Sc/M.Sc Computer Science, B.CA/ MCA, B.E ) with demonstrated ability in Application support or Technical operation.

Why Join Us?

• Work on a critical system with high visibility across the organization.
• Be part of a supportive and skilled team focused on operational excellence.
• Opportunity to lead technical improvements and influence support strategy.
• Competitive salary and benefits with learning and career development opportunities.

Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies.
• Apply sophisticated fix techniques to provide outstanding solutions to our customers' individual needs.
• Interact with leading engineers around the world.

What Makes This Opportunity Exciting

• Lead with Impact: You won’t just maintain systems—you’ll drive improvements, influence architecture decisions, and help shape the support strategy for a business-critical data platform.
• Growth-Driven Culture: We're committed to your professional development. You’ll have access to learning resources, certifications, and the opportunity to mentor others and grow into a leadership or architecture role.
• Modernization Journey: Be part of a team that’s modernizing its data estate. While we rely on SQL Server and SSIS today, we’re actively exploring cloud-native platforms—your voice will help guide that transition.
• Collaborative Environment: Work multi-functionally with guides in data engineering, DevOps, and analytics in a culture that values curiosity, accountability, and continuous improvement.
• Tech that Matters: You'll support systems that drive real-time business decisions, impact thousands of users, and power insights across departments.

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.