Lead Support Engineer

About LSEG:

The London Stock Exchange Group (LSEG) is a global financial markets infrastructure and data provider headquartered in London, UK. Established in 2007, though its core institution—the London Stock Exchange—dates to 1801, LSEG plays a meaningful role in capital markets worldwide. It operates several trading venues, including the London Stock Exchange, Borsa Italiana, and Turquoise.

Application Support Engineer role that does the ingestion and delivery of subsets of licensed data to each of our client bases using in-house software. This role also involves taking database backup/restore, application installation & configuration, system maintenance and troubleshooting, DB failover, Cluster failover and DR failover. Interacting with the software, supervising the application process and logs, handling issues or escalating issues to the respective team. The role requires a detail-oriented person who can follow through on instructions, adapt as needed while working in a heavy multi-tasking and fast-paced role.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Location : Bengaluru

Job Type : Full Time

Experience Level : 7 + years

Day-to-Day responsibilities will include, but not limited to:

• Process daily, weekly and monthly files using our in-house software
• Maintain checklist and deliver data as per schedule
• Assist data quality team, support team and data metrics team with operational projects
• Maintain documentation on process and procedures
• Incident and change management processes
• Support development team with data needs
• Get along with vendors to resolve timing, data quality and other issues
• Data analysis and divergence using in-house application
• Attend queries raised by internal clients and resolve them within prescribed timeline
• Candidates should be willing to work on 24/7 shifts

Required skills

•         Application support experience

•         Technical skills and experience:

            I. SQL Server & DBA skills (DB backup/restore, log shipping, import/export, data issue management)

           II. Windows Administration skills

          III. Experience performing DR failover, cluster failover

          IV. Knowledge of networking

           V. Sophisticated application setup and configuration

          VI. Experience analyzing & fix technical issues in Database, Operating system and application

         VII. Basic scripting knowledge

•         Excellent written and oral communication skills

•         Well organized, detail-oriented, ability to work independently,

•         Problem solving and time management skills

Experience

We are looking for Graduates (B.Sc/M.Sc Computer Science, B.CA/ MCA, B.E )  with demonstrated ability in Application support  or Technical operation.

Why Join Us?

• Work on a critical system with high visibility across the organization.
• Be part of a supportive and skilled team focused on operational excellence.
• Opportunity to lead technical improvements and influence support strategy.
• Competitive salary and benefits with learning and career development opportunities.

Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies.
· Apply sophisticated fix techniques to provide outstanding solutions to our customers' individual needs.
· Interact with leading engineers around the world.

What Makes This Opportunity Exciting

• Lead with Impact: You won’t just maintain systems—you’ll drive improvements, influence architecture decisions, and help shape the support strategy for a business-critical data platform.
• Growth-Driven Culture: We're committed to your professional development. You’ll have access to learning resources, certifications, and the opportunity to mentor others and grow into a leadership or architecture role.
• Modernization Journey: Be part of a team that’s modernizing its data estate. While we rely on SQL Server and SSIS today, we’re actively exploring cloud-native platforms—your voice will help guide that transition.
• Collaborative Environment: Work multi-functionally with guides in data engineering, DevOps, and analytics in a culture that values curiosity, accountability, and continuous improvement.
• Tech that Matters: You'll support systems that drive real-time business decisions, impact thousands of users, and power insights across departments.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.