Learning Experience Specialist

The Learning Experience Specialist at J.S. Held will shape and enhance the end-to-end learner experience, ensuring intuitive, engaging, and accessible learning programs. This role involves optimizing the LMS, managing logistics, curating digital content, and driving communication strategies. The specialist will partner with HR Operations and SMEs to deliver a modern learning journey, thriving in a fast-paced environment with a focus on continuous improvement.

Must Have

• Shape and enhance learner experience across J.S. Held
• Optimize the Learning Management System (LMS)
• Manage learning logistics and program operations
• Curate and produce digital learning content
• Drive communication strategies for learning offerings
• Partner with HR Operations, SMEs, and Talent Development colleagues
• Design and optimize learner pathways and journeys
• Develop digital learning assets using authoring tools (e.g., Articulate Rise/Storyline)
• Track learner engagement, develop reports, and analyze data
• Recommend enhancements based on metrics, feedback, and best practices
• 2-4 years of experience in L&D, instructional design, or learning operations
• Experience working with Learning Management Systems (LMS)
• Experience with digital learning design tools (e.g., Articulate 360, Rise, Storyline, Camtasia, Vyond, Canva)
• Strong communication, storytelling, presentation, and stakeholder-management skills
• Proficiency in Microsoft Office applications
• Ability to operate independently, prioritize effectively, and make strong decisions
• High attention to detail and strong organizational skills

Good to Have

• Professional services experience preferred
• Bachelor’s degree in Human Resources, Organizational Development, Instructional Design, Communications, or related fields

Perks & Benefits

• Flexible work environment (remote work)
• Flexible Time Off policy
• Medical, Dental, and Vision Insurance
• 401k Match
• Commuter Benefit

Company Description

The Company

Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.

Job Description

The Learning Experience Specialist plays a critical role in shaping and enhancing the end‑to‑end learner experience across J.S. Held. As a member of the Talent Development team, you will ensure that learning programs are intuitive, engaging, accessible, and aligned to the firm’s development strategy. This role blends learning operations, learning design, digital content creation, and learner engagement strategy to deliver a modern, seamless learning journey.

The Learning Experience Specialist will help to optimize the Learning Management System (LMS), manage learning logistics, curate and produce learning content, support program operations, and drive communication strategies that increase awareness and adoption of learning offerings. They will also partner closely with HR Operations, subject‑matter experts, and Talent Development colleagues to bring learning initiatives to life.

This is an ideal role for someone who thrives in a fast‑paced, growing environment, is curious about new learning technologies, and is motivated to continuously improve the learner experience. The right candidate will embody our values: Quality and Service are Paramount; Deliver the News; Collaboration is in Our DNA; Be Passionate in All That You Do; and Think Outside the Box.

Key Responsibilities

Learning Experience Design & Curation

• Design and optimize learner pathways and end‑to‑end journeys to ensure an intuitive, engaging experience.
• Curate learning resources, microlearning content, toolkits, and job aids that support capability development.
• Identify opportunities to improve usability, accessibility, and personalization across learning touchpoints.

Learning Operations & Technology Enablement

• Oversee the LMS experience and partner with HR Operations to continually enhance usability, structure, and navigation.
• Configure, upload, tag, and maintain digital learning content within the LMS.
• Support LMS reporting, tracking, and data integrity to ensure accurate learner recordkeeping and insights.
• Explore and evaluate new learning technologies, platforms, and integrations that enhance the digital learning ecosystem.

Content Development & Digital Media Creation

• Develop and design digital learning assets such as microlearning videos, eLearning modules, interactive guides, and visual materials.
• Utilize authoring tools (e.g., Articulate Rise/Storyline) and basic video editing tools to create compelling learning content.
• Collaborate with SMEs to transform raw information into clear, engaging learning resources.

Communications & Learner Engagement

• Craft communication and engagement strategies that promote awareness, drive participation, and enhance the visibility of learning initiatives.
• Build user‑friendly learning announcements, program guides, and internal promotional materials.
• Partner with internal stakeholders to identify creative ways to reach and engage learners across the organization.

Program & Project Support

• Provide logistical and operational support for learning programs, including scheduling, coordination, and intake processes.
• Support Talent Development colleagues in executing key initiatives, from onboarding to enterprise‑wide development programs.
• Manage relationships with vendors, facilitators, and content providers as needed.

Analytics & Continuous Improvement

• Track learner engagement, develop reports, completion data, sentiment, and platform analytics to identify trends and insights.
• Recommend enhancements based on metrics, learner feedback, and industry best practices.
• Contribute to a culture of continuous improvement by monitoring advancements in learning technology and design.

Qualifications

• 2–4 years of experience in Learning & Development, instructional design, learning experience design, learning operations, or related field.
• Experience working with Learning Management Systems (LMS).
• Experience with digital learning design tools (e.g., Articulate 360, Rise, Storyline, Camtasia, Vyond, Canva).
• Strong communication, storytelling, presentation, and stakeholder‑management skills.
• Ability to craft clear, engaging learning communications.
• Proficiency in Microsoft Office applications.
• Ability to operate independently, prioritize effectively, and apply strong decision‑making skills.
• High attention to detail and strong organizational skills.
• Professional services experience preferred.
• Bachelor’s degree in Human Resources, Organizational Development, Instructional Design, Communications, or related fields.

Physical & Work Environment Requirements

• Must be comfortable to work in a remote environment
• Must be able to sit for long period of time
• Must be flexible to work outside of the 8:30am – 5:30pm business hours if needed
• Must be flexible to travel 10% of the time

Benefits

J.S. Held understands that all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs.

• Our flexible work environment allows employees to work remotely, when needed
• Flexible Time Off policy
• Medical, Dental, and Vision Insurance
• 401k Match
• Commuter Benefit

A reasonable estimate of the salary range for this role is $65,000 - $75,000. Any offered salary range is based on a wide array of factors including but not limited to skillset, experience, training, location, scope of role, management responsibility, etc.

Other Information

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available.

Please explore what we’re all about at www.jsheld.com.

EEO & Accommodations

We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!

J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you are an individual with a disability and would like to request reasonable accommodation, please email jobs@jsheld.com and include “Applicant Accommodation” within the subject line with your request and contact information.

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Additional Information

All your information will be kept confidential according to EEO guidelines.