Legal Operations Specialist, YouTube
Job Description
- Experience with internet technologies and related policies
- Experience in content moderation and support operations
- SQL and spreadsheet skills
- Fluency in multiple languages (Spanish, Portuguese, Turkish, Arabic)
- Bachelor's degree or equivalent experience
- 2+ years experience in online content moderation or legal operations
- Knowledge of trademark, privacy, defamation, and online content regulations
- Content review and removal request management
- Process improvement and collaboration
- Bonus
- Equity
- Benefits
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience working in an online content moderation role or within a legal operations environment.
- Experience with legal principles related to trademark, privacy, defamation, and online content regulations.
Preferred qualifications:
- Experience working with internet technologies and related policy and regulatory environments.
- Experience in content moderation.
- Experience in support operations.
- Experience with SQL and spreadsheets.
- Ability to communicate in English and other languages (e.g., Spanish, Portuguese, Turkish or Arabic) fluently to support interactions with local stakeholders.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
YouTube Legal Operations is dedicated to ensure that YouTube is a place for users, viewers, and creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policies. The team enhances the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
In this role, you will work on tasks within the scope of a policy project that has meaningful impact with direct supervision. You will address policy issues and develop an understanding of policy development and implementation. You will also engage in community contributions to improve our culture and operations.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Manage removal requests relating to various legal issues, including trademark, privacy, defamation, court orders, and requests from law enforcement and government agencies.
- Address internal and external inquiries about YouTube's legal removal processes.
- Collaborate within a team to enhance processes, improve operational quality, and increase scalability.
- Contribute to developing educational materials and designing new workflows to align with the goals of the business. Review graphic, controversial, or offensive video content.
- Demonstrate availability for occasional remunerated on-call coverage during weekends.
