License Compliance Inside Sales Executive, Vietnam

Position Overview

As a License Compliance Inside Sales Representative you will be responsible for working through a large volume of License Compliance leads and opportunities to vet, drive and close out. You will work closely with Autodesk sales teams (TSR teams), channel partners, legal, and other members of the License Compliance team on compliance matters. The License Compliance Inside Sales Representative’s primary activity is discussing the (potential) compliance matter with customers, users and ensuring this leads to a commercial resolution. An License Compliance Inside Sales Representative is responsible for driving a high level of customer compliance engagements – whether warning letters or audit activities, resolving compliance matters while retaining customers. You will also be responsible for meeting, exceeding and forecasting quarterly and annual License Compliance sales goals within your territory.

Responsibilities

• Work through a large volume of license compliance leads – speaking with customers to uncover the compliance issues, ensure customer understands the Intellectual Property or contractual violation at hand, negotiate a resolution and timeline and agree on a commercial closure

• Communicate directly with customers to negotiate a license compliance settlement value and timeline for purchase
  Initiates warning letters or audit requests with Autodesk customers and leads customer through the audit process

• Presents audit findings to customers and negotiates on the resolution

• Uses Autodesk License Compliance analytics tools and databases to investigate License Compliance prospects

• Engages customers at the CXO level to gain their cooperation and participation in License Compliance warning letter or audit process

• Demonstrate the ability to deliver unpopular results and messages as well as handle impassioned discussions and negotiations around non-compliance matters

• Critical thinking skills to apply Autodesk licensing rules to various customer software deployments

• Ability to successfully mitigate complex pushback by customers regarding the compliance situation

• Uses Salesforce.com to track all leads, opportunities, activities and results – in line with global License Compliance guidelines for closed loop tracking

• Uses lead tracking tools to forecast compliance sales on a regular basis

• Utilizes Autodesk customer self-audit process document, targeted account selling, Situational Negotiation Skills and forecasting guidelines to categorize leads according to quality of the lead; accurately forecasts against plans and targets

• Assists Value Added Resellers in providing customer quotes to satisfy compliance purchases, proposals, order forms and product information

• Work with Territory Sales for cross-selling or up-selling as appropriate

• Maintains basic knowledge of Autodesk products, competition and industry trends along with understanding project delivery methods

• Pro-actively establishes collaborative relationships with territory sales teams engaging them with compliance customers to assemble alternate proposals to resolve compliance issues

Minimum Qualifications

• Experience and comfort with communicating and negotiating at executive level

• Strong communication skills (verbal and written)

• I.T. Knowledge is an advantage

• At least 2 years of Inside Sales experience

• Successful track record in a software sales role is a plus

• Ideally a previous experience in License compliance

• Understanding of software licensing models, license agreements and contracts

• Proficient in all Microsoft Office Products (Excel/Word/Power point)

• Proficient in utilising various CRM tools (i.e. Salesforce.com, Siebel, etc.)
  Business English is a must

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About Autodesk
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