LIMS Support Engineer

Job Description

Seeking a proactive and technically skilled LIMS L2 Support Engineer to provide second-level support for LabVantage LIMS, ServiceNow, and associated laboratory IT systems. The ideal candidate will have a strong background in IT service management, laboratory informatics, and enterprise reporting tools. This role involves troubleshooting, incident resolution, and performance monitoring to ensure seamless operation of lab systems in compliance with business and regulatory standards.

Key Responsibilities:

• Provide L2 support for LabVantage LIMS, ServiceNow, and related lab applications.
• Manage and resolve incidents, service requests, and change requests via ServiceNow.
• Collaborate with business users, IT teams, and vendors to troubleshoot and resolve system issues.
• Support reporting tools such as JasperReports for generating lab and compliance reports.
• Maintain and optimize SQL Server databases and ensure data integrity and security.
• Monitor system performance and ensure alignment with ITSM and BPM practices.
• Document resolutions, SOPs, and knowledge base articles for recurring issues.
• Ensure compliance with pharmaceutical standards, data security, and IT infrastructure policies.

Primary Skills:

• LIMS Support: Hands-on experience with LabVantage or similar LIMS platforms.
• ITSM Tools: Proficiency in ServiceNow for incident, problem, and change management.
• Database Management: Strong knowledge of Microsoft SQL Server, relational databases, and data querying.
• Reporting Tools: Experience with JasperReports or similar reporting platforms.
• IT Support: Proven experience in L2 support, troubleshooting, and system monitoring.

Secondary Skills:

• Programming: Familiarity with Java and multi-paradigm programming concepts.
• ERP & BPM: Understanding of ERP systems, business process management, and operational workflows.
• Scientific IT: Exposure to electronic lab notebooks (ELN), science & research environments, and pharmaceutical IT standards.
• Security & Compliance: Knowledge of data storage, IT security, and regulatory compliance in lab environments.
• Communication & Documentation: Strong skills in documenting technical issues and communicating with cross-functional teams.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in pharmaceutical, biotech, or research environments.
• Certifications in ITIL, ServiceNow, or LIMS platforms are a plus.