Live Operations Specialist

Description

• Wellbeing and work-life balance support that includes duvet day, volunteer day, free health check and annual flu jab.
• An extra 20 flexible working-from-home days.
• Refresh station within the studio to help with the cost of living.
• Calendar of social events including team building and Christmas parties.
• Competitive salary and a fantastic bonus scheme so that you can stay motivated and focused on making HARDlight the best it can be.
• For gaming buffs, we offer free SEGA games on Steam and a home technology scheme.
• Fitness fanatics will love our discounted gym membership and ride-to-work scheme.
• We pride ourselves on having flexible working hours to help work fit around you.
• We want to help and support you in achieving your ambitions and offer 12 days of training a year to help improve your skills to become better equipped to further your career.  

• Own the planning and execution of Live Operations across all live-operated games, defining and setting up the in-game actions, promotions and live experiments.
• Monitor, report and continuously aim to improve the performance of all live activations and features against targets with a focus on maximising the financial success of live games.
• Collaborate with key stakeholders to define content, promotion and live event strategy in our live games and determine how to execute those plans with available resources and tools.
• Plan and execute marketing communication strategies via in-game, push communications and Live Ops cards: work with marketing art on asset creation, coordinate their localization and optimize their scheduling and display.
• Drive the processes behind preparing, testing and deploying live game data and all live features, targeting high quality while remaining flexible to adapt to arising opportunities.
• Coordinate our localisation process from the game perspective to ensure all communications, live activities and contents receive translations on time.
• Champion the improvements of live operations tools, processes and internal knowledgebase for the benefit of Live Operations efficiency.
• Mentor junior members of the Live Operations team.
• Benchmark and analyse Live Operations best practices in the industry and use these to experiment with and innovate in all areas of live operations.

• Considerable experience in a live operations role in the video games industry.
• A solid understanding of live operations in games and how they relate to key metrics and player motivation.
• Comfortable mastering tools and processes.
• Strong communication skills both written and verbal, and confidence to write player-facing copies
• Excellent organisational and time management skills, comfortable with frequently switching between tasks and projects and adapting to changing requirements.
• Ability to solve problems and execute plans using a combination of common sense, creative (out of the box) and analytical thinking.
• A commercial acumen with a strong focus on driving business performance.
• Demonstrate good judgement, prioritization, and decision-making skills even under pressure.

• 30-minute MS teams interview – Recruiter (SEGA Europe)
• 45-minute MS teams interview – Product & Live Operations Director (HARDlight) + Take-home live operations assessment (details will be provided by the Recruiter)
• 1hr 30-minutes studio interview (presentation & assessment) – Live Operations & Data team (HARDlight)