Technical Operations Specialist - Claims (Marine Cargo/ A&H)

Description:

We are seeking a talented individual to join our Claims Operations team. This role will be based in our Pavilion Damansara Corporate Towers office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Claims Operations (Supporting Hong Kong)

• Processing General Insurance Claims includes, verifying claim documentation, evaluating claim eligibility, determining coverage parameters, and calculating appropriate claim settlements.
• The ultimate objective is to facilitate a streamlined and accurate claims handling process, ensuring prompt and equitable resolutions for a diverse range of non-motor insurance policies in Hong Kong.

We will count on you to:

• Adjudication and processing of claims (General Insurance) within turnaround time.
• Ensure computed claims settlement and verified reimbursements from insurers are valid.
• Diligently monitor and follow-up on unsettled claims with insurers and/or outstanding information from clients.
• Interact with stakeholders to ensure proper execution of tasks.
• Provide advice to clients on queries related to policy coverage, claims preparation and operation and other advisory role.
• Effective interpersonal skills, presentation and competency in insurance claims management
• Prepare claims statistic report on a monthly basis include, updating the documentation processes.
• Proactively identify problems with the team or client and provide solutions.
• Participate in project initiatives to improve efficiency and productivity of the department.

What you need to have:

• At least a Bachelor’s degree in any field
• Minimum 7 years working experience in General Insurance claims
• Good work ethics with high level of integrity, detailed oriented, compliant and process driven

What makes you stand out:

• Ability to read Traditional Chinese
• Have experience in handling Marine Cargo or Accident & Health Claims processing
• Experienced in training juniors in technical claims processing
• Willing to learn and take on new challenges
• Excellent coordination skills and ability to work with multiple stakeholder

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.