Integrated into Ubisoft's IT teams, specifically the Desktop Support team at Ubisoft International Headquarters in Saint-Mandé, you will join a team of 5 technicians whose mandate is to provide IT hardware support to our employees. The team is organized according to the ITIL method and uses ServiceNow for task management. Your missions will include installing, configuring, and maintaining IT equipment, providing user support, managing incident tickets, supporting VIP users, managing meeting room IT, and handling hardware logistics.

Must Have

• Install, configure, and maintain IT equipment (hardware and software)
• Support the handling of equipment and provide user support
• Manage incident tickets: diagnosis, follow-up, resolution, reporting, documentation
• Provide support and training to VIP users
• Manage the IT aspect of various meeting rooms
• Manage hardware (purchase requests, stock management, after-sales service)
• Ensure the execution of maintenance procedures in collaboration with all IT teams, respecting Ubisoft's security rules
• Very good sense of customer service and excellent interpersonal skills
• Diplomacy and pedagogical sense to simplify and support users
• Ability to work autonomously, rigor and priority management
• Good level of English essential

Good to Have

• Prior experience in IT support or IT operations
• Experience in technical support in an international environment
• User support experience is a plus
• Knowledge of the ITIL method
• Familiarity with ServiceNow
• Knowledge of Active Directory
• Remote control tools
• Notions in systems and network administration
• Interest in the video game industry

Perks & Benefits

• Profit-sharing & participation, annual company savings plan
• 25 days paid leave + 12 RTT days
• 50% public transport reimbursement
• Restaurant vouchers (9€ / day)
• Health insurance for you and your family
• 20 weeks maternity leave, 7 weeks paternity/co-parental leave
• Office in Saint-Mandé (line 1), gym
• Flexible remote work (3 days office / 2 days remote)

Company Description

Ubisoft is a global leader in video games, with teams around the world creating original and memorable gaming experiences, from Assassin's Creed to Rainbow Six, Just Dance, and many more. We believe that diversity of perspectives advances both players and teams. If you are passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown!

Job Description

Integrated into Ubisoft's IT teams, and more specifically the Desktop Support team at Ubisoft International Headquarters in Saint-Mandé, you will join a team of 5 technicians whose mandate is to provide IT hardware support to our employees.

The team is organized according to the ITIL method and uses ServiceNow for task management.

As such, your missions will be as follows:

• Ensure the installation, configuration, and maintenance of IT equipment (hardware and software);
• Support the handling of equipment and provide user support;
• Manage incident tickets according to their priorities while ensuring user satisfaction: diagnosis, follow-up and resolution, reporting, documentation;
• Provide support and training to VIP users;
• Manage the IT aspect of the various meeting rooms.
• Manage hardware (purchase requests and follow-up, stock management, after-sales service...);
• Ensure the execution of maintenance procedures in collaboration with all IT teams, respecting Ubisoft's security rules.

Qualifications

Relevant Experience

• Prior experience in IT support or IT operations.
• Experience in technical support in an international environment.
• User support experience is a plus.

Skills and Knowledge

• Very good sense of customer service and excellent interpersonal skills.
• Diplomacy and pedagogical sense to simplify and support users.
• Ability to work autonomously, rigor and priority management.
• Good level of English essential.

Bonus Skills

• Knowledge of the ITIL method.
• Familiarity with ServiceNow.
• Knowledge of Active Directory.
• Remote control tools.
• Notions in systems and network administration.
• Interest in the video game industry.

Additional Information

Ubisoft perks

• Profit-sharing & participation, annual company savings plan.
• 25 days paid leave + 12 RTT days.
• 50% public transport reimbursement, restaurant vouchers (9€ / day), health insurance for you and your family, and many other Ubisoft benefits.
• 20 weeks maternity leave, 7 weeks paternity/co-parental leave.
• Office in Saint-Mandé (line 1), gym, flexible remote work (3 days office / 2 days remote).

Recruitment Process

• 30 min exchange with a Recruiter.
• 90 min interview with the Manager and a Recruiter.
• 60 min final interview with the Director.

Information about Ubisoft

As an employer, Ubisoft offers everyone the same opportunities for employment without distinction of gender, ethnicity, religion, sexual orientation, social status, disability, and age. Ubisoft strives to develop an inclusive work environment that reflects the diversity of its community of players in its teams.

We adopt a hybrid work model that helps you stay connected with your team and aligned with company priorities, while giving you the opportunity to maintain your work-life balance. Note that some roles are entirely office-based and are not eligible for hybrid work.

Consult this guide which aims to support you in your application, and discover our actions to encourage more diversity and inclusion.