Machine Labeling Administrator

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team. 

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

And we want you to join us. We’re hiring a Machine Labeling Administrator

The Community Moderation & Care organization is looking for a Machine Labeling Administrator. You will be tasked with the Core machine labeling efforts for the Community Moderation & Care Organization and will need an understanding of EA’s products, communities, and machine learning and labeling operating models. You will research, learn, and work on machine labeling jobs following industry best practices which will help improve our machine-learning models.

You have experience planning, executing, and analyzing labeling jobs for machine labeling and learning models You are focused on building thriving communities safe from disruptive content and behavior. You should be comfortable interpreting and reporting your results to your management, team, and stakeholders.

This role is part of EA’s Fan Care organization. The Fan Care organization strives to make EA known for taking care of its fans. We’re fans taking care of fans and people talking to people – whenever, wherever, and however they need us.  You will report to a Machine Learning Manger and work closely with Fan Care leaders, XO data scientists, and studio partners. 

So how does the Machine Labeling Administrator make great experiences for fans? They:

• Collaborate with your team and stakeholders on effective data labeling and image labeling methods based on learnings and feedback

• Build and cultivate a positive customer experience, through the elimination and mitigation of negative and aggressive players from our customer base by assessing the accuracy of our machine learning models 

• Meet and exceed upon all set KPIs in productivity, adherence, quality and accuracy 

• Ensure consistency in machine model calibration in compliance with all Terms of Service internal and external procedures 

• Provide support to other departments/studios via closed feedback loop 

• Complete ad hoc reports and/or projects as required 

• Analyze game, categorization, and reporting anomalies and report as required 

• Complete threat and risk assessments on product functionalities and behavioral trends

• Act as a point of contact for calibration related issues 

• Be proactive in developing industry knowledge 

• Act as a champion for the quality of moderation machine models 

• Perform any other duties as assigned by the Team Manager 

If you’re interested, you’ll need these skills or experiences:

• Experience with data modeling and image labeling while coordinating Machine Learning (ML) activities

• Thrive in a fast moving and changing environment

• A track record of delivering to highest operational performance standards 

• A track record of excelling in support roles 

• Critical thinker with strong analytical skills & experience. 

• Exceptional and professional communication skills 

• An appetite for innovation 

• Track record of taking initiative and owning issues and their resolution

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.