Machine Labeling Administrator

1 Week ago • All levels

Job Summary

Job Description

The Machine Labeling Administrator role at Electronic Arts involves managing machine labeling efforts for the Community Moderation & Care Organization. The administrator will be responsible for understanding Electronic Arts' products, communities, and machine learning and labeling operating models. The role includes researching, learning, and working on machine labeling jobs following industry best practices to improve machine-learning models. Key responsibilities include collaborating on effective data labeling methods, building a positive customer experience, ensuring consistency in machine model calibration, analyzing anomalies, and acting as a point of contact for calibration-related issues. This role requires strong analytical skills, communication skills, and the ability to thrive in a fast-paced environment.
Must have:
  • Experience with data modeling and image labeling
  • Coordinate Machine Learning activities
  • Deliver high operational performance
  • Strong analytical skills
  • Exceptional communication skills
Perks:
  • Comprehensive benefit packages
  • Paid time off
  • New parent leave
  • Free games

Job Details

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Machine Labeling Administrator We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination. #WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.  We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. And we want you to join us. We’re hiring a Machine Labeling Administrator The Community Moderation & Care organization is looking for a Machine Labeling Administrator. You will be tasked with the Core machine labeling efforts for the Community Moderation & Care Organization and will need an understanding of EA’s products, communities, and machine learning and labeling operating models. You will research, learn, and work on machine labeling jobs following industry best practices which will help improve our machine-learning models. You have experience planning, executing, and analyzing labeling jobs for machine labeling and learning models You are focused on building thriving communities safe from disruptive content and behavior. You should be comfortable interpreting and reporting your results to your management, team, and stakeholders. This role is part of EA’s Fan Care organization. The Fan Care organization strives to make EA known for taking care of its fans. We’re fans taking care of fans and people talking to people – whenever, wherever, and however they need us.  You will report to a Machine Learning Manger and work closely with Fan Care leaders, XO data scientists, and studio partners.  So how does the Machine Labeling Administrator make great experiences for fans? They: Collaborate with your team and stakeholders on effective data labeling and image labeling methods based on learnings and feedback Build and cultivate a positive customer experience, through the elimination and mitigation of negative and aggressive players from our customer base by assessing the accuracy of our machine learning models  Meet and exceed upon all set KPIs in productivity, adherence, quality and accuracy  Ensure consistency in machine model calibration in compliance with all Terms of Service internal and external procedures  Provide support to other departments/studios via closed feedback loop  Complete ad hoc reports and/or projects as required  Analyze game, categorization, and reporting anomalies and report as required  Complete threat and risk assessments on product functionalities and behavioral trends Act as a point of contact for calibration related issues  Be proactive in developing industry knowledge  Act as a champion for the quality of moderation machine models  Perform any other duties as assigned by the Team Manager  If you’re interested, you’ll need these skills or experiences: Experience with data modeling and image labeling while coordinating Machine Learning (ML) activities Thrive in a fast moving and changing environment A track record of delivering to highest operational performance standards  A track record of excelling in support roles  Critical thinker with strong analytical skills & experience.  Exceptional and professional communication skills  An appetite for innovation  Track record of taking initiative and owning issues and their resolution About Electronic Arts Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe. We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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About The Company

We exist to inspire the world to play. We put our people first, and we thrive off their diversity in our innovative technology and immersive storytelling. We’re doing the work to give everyone the space to be their full selves while giving back to our community, no matter where you’re working from. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and transform the future of gaming. Join us.

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