Mainframe Business Customer Insights and Analytics Lead

The Mainframe Business Customer Insights and Analytics Lead will provide critical insights to the Mainframe Software Division, supporting informed decision-making and executive leadership presentations. This involves analyzing financial and market trends, customer behavior, and operational efficiency to develop strategic plans and enhance business performance. The role requires preparing quarterly and annual financial analysis presentations, collaborating with stakeholders, managing analysis workstreams, and generating actionable business insights.

Must Have

• Provide insights for executive decision-making.
• Analyze financial, market, customer, and operational trends.
• Prepare quarterly and annual executive financial presentations.
• Manage analysis workstreams and coordinate with clients.
• Generate actionable business insights from data.
• Collaborate with product teams on customer insights.
• Partner with data analysts for deeper data insights.
• Implement business process improvements.
• Support fiscal year planning and revenue analysis.
• Develop and maintain standard business reports.
• Lead major projects and influence priorities.
• Bachelor's Degree in Finance, Marketing, Computer Sciences, Statistical Analysis, or related field.
• 15+ years of experience.

Perks & Benefits

• Medical plans
• Dental plans
• Vision plans
• 401(K) participation including company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company paid holidays
• Paid sick leave
• Vacation time
• Paid Family Leave

The role involves providing insights that assist the Mainframe Software Division in making informed decisions and presenting these insights to executive leadership. This includes analyzing trends to identify financial and market patterns, examining customer behavior, and assessing operational efficiency. The insights gathered will contribute to the creation of quarterly executive presentations and strategic plans designed to enhance business performance and maintain a competitive edge.

General Responsibilities:

• Clearly share analysis findings and summarize key opportunities for the executive team.
• Prepare quarterly and annual financial analysis presentations for the executive leadership team, including red notes. This involves developing charts and visual aids to support organizational decision-making.
• Collaborate with internal stakeholders to support their business needs while promoting standardization.
• Manage analysis workstreams by structuring the approach, determining required resources, and establishing an execution timeline while coordinating with various internal clients.
• Identify, analyze, and interpret trends or patterns within field datasets.
• Generate actionable business insights.
• Work with product teams to incorporate customer insights into the product development cycle.
• Partner with data analysts to utilize analytic tools for deeper insights from customer data.
• Engage with key stakeholders across internal organizations and build relationships with external stakeholders to achieve specific goals and objectives.
• Identify, document, and implement new business process improvements.
• Make recommendations for changes to operational policies and procedures.
• Collaborate with customers, finance, and other internal functions to support the coordination of fiscal year planning, attainment setting, and business readiness processes.
• Work together to provide revenue support, including pipeline analysis.
• Collaborate with business stakeholders and departments on reporting initiatives:
• Enhance and maintain a core set of standard reports that satisfy business needs.
• Produce regular reports on a mutually agreed-upon schedule.
• Support analysis projects aimed at understanding and solving business challenges.

Typical Role Definition

• A senior-level professional role.
• Evaluation, originality, or ingenuity required.
• Capable of critically evaluating data to derive meaningful, actionable insights.
• Networks with key contacts outside their area of expertise.
• Champion significant projects, programs, and business initiatives using demonstrated creativity and ingenuity.
• Team leader
• Lead major projects.
• Influences or impacts others' priorities, decisions, or activities.
• Understand confidentiality.
• Strong emotional intelligence skills
• Escalation points for complex issues

Job-Specific Authority and Scope

• Determines methods and procedures for new assignments.
• Consults with management on long-range goals.
• Determines own priorities, both tactical and strategic
• Independent decisions are made daily.
• Typically has no direct reports.
• Typically has no total staff.
• Typically, does not manage a budget.

Business Travel and Physical Demands

• Business travel of approximately 10 or less percent yearly is expected for this position.

Physical demands:

• Office environment.
• No special physical demands are required.

Preferred Education:

• Bachelor's Degree or global equivalent in Finance, Marketing, Computer Sciences, Statistical Analysis, or a business-related field and 15+ years of experience